tss55 on 12/29/2013

We checked into room 414 on the evening of 12/26/2013.

About midnight, my wife felt bites on her back. When we looked closely we found about a dozen bed bugs on the sheets and pillows. The larger ones were filled with blood when we killed them.

The night desk clerk at the hotel tried to be very helpful. She offered us a different room. We requested a refund and she gave it to us without a problem. She came to the room to get a sample of the bugs. We appreciated her effort, but simply