Encore at Wynn Las Vegas
3121 Las Vegas Blvd
Las Vegas, NV 89109

Found 3 reports:

I stayed at the encore from 5/2-5/5/2019. I stayed in a room on the 18th floor by myself, and awoke on the morning of 5/3 with a number of welts on my legs and feet....being stupid and thinking i was bitten by mosquitoes (there are none in vegas) while at the pool, i ignored it and awoke on 5/4 with quite a few welts with small bulls eyes in them all over my legs, my ankles, my feet, my stomach and on the side of my face. I sent pictures to my doctor and he said they were bed bug bites. I itched

non stop for three days...it was terrible. I reported it to the hotel, they came up to my room took pictures of my bites and said they would have the bed bug dogs sniff my room, and get back to me..they switched my room. The following day they said they would hire a service to check for bed bugs, they called me after I had been home on 5/8 and said there were no bed bugs but refused to send me the report from the service they used or any of their paperwork. they did nothing and denied it saying "maybe you have allergies to something." I went to my doctor a dermatologist who said it is clear as day you have been bitten by bed bugs.....

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I stayed at the encore from 5/2-5/5. I stayed in a room on the 18th floor by myself, and awoke on the morning of 5/3 with a number of welts on my legs and feet....being stupid and thinking i was bitten by mosquitoes (there are none in vegas) while at the pool, i ignored it and awoke on 5/4 with quite a few welts with small bulls eyes in them all over my legs, my ankles, my feet, my stomach and on the side of my face. I sent pictures to my doctor and he said they were bed bug bites. I itched non

stop for three days...it was terrible. I reported it to the hotel, they came up to my room took pictures of my bites and said they would have the bed bug dogs sniff my room, and get back to me..they switched my room. The following day they said they would hire a service to check for bed bugs, they called me after I had been home on 5/8 and said there were no bed bugs but refused to send me the report from the service they used or any of their paperwork. they did nothing and denied it saying "maybe you have allergies to something." I went to my doctor a dermatologist who said it is clear as day you have been bitten by bed bugs.....

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My husband and I stayed here for my birthday June 7 2015. A three day stay ended up with bed bug bites on my husbands torso. We informed Encore and they dismissed us. We told them that he has not been bitten prior to this and we provided them with pictures. They still disregarded us. Then we had a physician confirm the bites only to have them again deny. Encore stated that they did an investigation and found no bed bugs. They then closed the claim. They did not offer us any money back or any co

mpensation. We are not poor and were not looking for financial compensation but wanted acknowledgement. The claim rep at the Encore was rude, condescending and dismissed our claim. What's worse is that they stated that "this has never happened before" which is clearly a lie since there are many complaints on the internet!

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