Country Inns & Suites by Carlson, Concord, Nc (Kannapolis)
580 Dickens Pl Ne
Concord, NC 28025-2448

Found 1 report:

I am writing to report the injury sustained by me during a stay at your property, the Country Inn Suites by Carlson, 580 Dickens Place NE, Concord, NC 28025. I checked-in on Sunday, November 17, 2013, shortly before 11:30 p.m. Kay Moyer, your front desk clerk, assigned me to Room 203. I entered the room, disrobed, laid under the blankets on the bed and fell asleep by 12:15 a.m. I was awakened at 1:45 a.m. by intense itching around my wrists and neck. I turned on the light and checked the bed

sheets; I did not see any insects. I checked the pillow and then inside the pillow case, where I saw at least 3 insects. As you can see from the attached pictures, what I saw were parasitic insects or “bed bugs,” and that these insects bit me along my neck, wrists, and elbow. I immediately returned to the front desk and explained the situation to Ms. Moyer; she reassigned me to Room 406. Although the new room was appreciated, I could not sleep, wondering if I would awaken to another set of bed bugs biting me.

When I checked-out in the morning, on November 18, 2013, Ms. Moyer advised that you would be available beginning at 7:00 a.m. I returned to the property at 1:45 p.m. to talk with you. Neither you nor Ms. Moyer were available; however, I met with one of your employees, William Crosby. Mr. Crosby was surprised by my report of bed bugs. He indicated that the incident had not been reported. He kindly suggested that I take pictures of the bites, that I launder and/or dry clean all personal belongings in my possession when staying in Room 203, that I seek medical attention, and that I send all pictures and related receipts to your attention. I sought medical attention the same day, which resulted in a prescription to treat the bites and ward off infection.

As you can imagine, I am very disturbed by this incident. In my 20 years of business travel, I have never been awakened by the biting of bed bugs. As a Club Carlson Reward Program member, I was surprised to find bed bugs.

I am writing to ensure that you are aware of the presence of bed bugs at your property and that you are given the opportunity to address my concerns.

I look forward to hearing from you.


Sincerely,

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