Holiday Inn Express Baltimore BWI Airport West
7481 Ridge Rd
Hanover, MD 21076

Found 4 reports:

I had a wonderful stay at this location. The General Manager, Mr. Karl Lyons, was extremely professional and hospitable to me and my family. I found no evidence of bed bugs. In fact, the facility was very clean and well maintained.

I want to thank the staff and Mr. Lyons for a wonderful experience. I will be visit the Baltimore area soon and plan to stay at this location again.

Kudos!

Mike/Family


Nov 4, 2010

I read the report submitted on 10/14/2010 from a previous patron that claims they got bed bugs from the hotel.

I contacted hotel and talked to Kelly the receptionist, she assured me that this hotel DOES NOT have bed bugs. I decided to keep my reservations for my stay on 11/7/2010 at the hotel because of the hotels reassurance. If I get bed bugs, I will file a law suit.


On behalf of the Holiday Inn Express-BWI Airport West, please allow me to reach out to you regarding your recent stay at our hotel. We take every report of bed bugs very seriously. The health and safety of our guests, along with cleanliness of our hotel are top priorities. If a guest reports that he or she may have found bed bugs we take swift action. We immediately place the room out of service and contact a nationally recognized pest control expert to inspect the room and take the necessar

y steps to address the problem. We conduct extensive training with our housekeeping staff and have an efficient daily inspection program in place to identify any potential issues in advance. I invite you to contact me directly in order to speak about this matter in more detail. We encourage our guests to promptly report any alleged incidents so we can quickly address the situation.

Karl Lyons
General Manager

410-684-3388

see full report...

My second experience with bedbugs was at this location. I had to be prescribed medication because of them.









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