Best Western Columbia
710 Bomar Hts
Columbia, KY 42728-1563

Found 4 reports:

Came to stay at this location for a family trip to Lake Cumberland. Found multiple bed bugs and a HEROIN needle under our mattress. The manager was so rude and would not refund our money. Never experienced such awful customer service in my life.


I just learned about this site from another hotelier. So, decided to check our hotel and found an erroneous report about our hotel.

1. We had no knowledge of any bedbugs ever at this proporty since we have owned it.

2.It does not meet your guidelines. The report shows name of the (previous)owner, Jay Lad, but not the name of the author.

2. We are new owners since jan 1, 2012. SInce then we removed all fabric including, carpets, drpaes, beds during our renovation work and had the entrire

building exterminated just in case as a precaution.

Our guests are thrilled and give us nice comments on daily basis. We have never had any incident about bedbugs.

We ask that any old report be removed. Thank you.

see full report...

On November 8, 2011 I checked into this hotel and was sitting on the bed and found a bed bug. They are still there. Took it to the front desk. The girl refunded my money and said they would call pest control. I really doubt that if they still have them.


9/18/2011 I STAYED AT THIS LOCATION FOR A BUISNESS TRIP NOT A REAL BIG TOWN ONLY 1 HOTEL AND 1 SMALL MOTEL SO OF COURSE I STAY AT THE BEST WESTERN OF COLUMBIA.WHILE IN MY ROOM GOING OVER WORK I FIND A BUG ON MY BED NOT REAL FAMILIAR WITH WHAT THEY LOOK LIKE I TAKE IT TO THE FRONT DESK AND THE CLERK BRIDGETT VERIFIES IT'S A BED BUG SO I GET MY MONEY BACK AND LEAVE.I HAVE MADE CONTACT WITH A FELLOW WORKER WHICH HAS SAID THE OWNER JAY LAD HAS NOT YET TREATED THE ROOMS PROPERLY WHICH IS JUST MAKING

A BAD NAME FOR HIS HOTEL...

see full report...








No nearby bug reports