Country Inn & Suites by Carlson Topeka West
6020 Sw 10th St
Topeka, KS 66615-3814

Found 1 report:

We checked in for a stay on Thursday, August 15th, 2013. I forgot to check the beds like I usually do. When our youngest child climbed into bed (the sofa bed) she immediately jumped out saying she saw a bug. I captured the bug and took it down to the front desk and told the kids to check the other beds. The woman at the desk said she would call the manager and let us know what they would do. I went back upstairs and found one of the other beds crawling with bed bugs as well. Management ref

used to do anything for us other than refund our stay and give us $100 cash. We had to leave both our crib and dog crate there because of exposure to bed bugs. The staff tried to right the wrong by putting our things in the dryer to kill the bed bugs but the dryer caught fire and burned up half of our things including the cover to our infant car seat. I had to leave our children in the motel lobby at 1:30 in the morning to go buy a new car seat to transport my family to the new hotel. The manager refused to leave her house to help because she had "babies at home sleeping." In addition,the manager fired the staff that tried to assist us that night because they were "on our side" and not her side. This situation is currently being escalated to the corporate level in hopes of getting reimbursement for all our things we lost that night.

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