Super 8 Motel
5900 Sutton Pl
Urbandale, IA 50322-1876

Found 1 report:

My mom was on her laptop laying on the bed. The lamp was on beside her, and sbe saw something crawling on the sheet. She got up, woke me up, then saw another one crawling on her bed. She squashed it, and there was blood on the sheet. I called the front desk, and neither employee would come to the room. My mom went to the front desk, and the msn told her that they were busy cleaning up a spill on their desk so they couldn't come look. He said my credit card would not be charged. They did offer t

o put us in another room. (No thanks!) After my mom told me this I wrapped a live bed nud in a tissue and brought it to the lady at the front desk to show her. I told her I wanted it in writing that my card would not be charged and that I wanted to speak to a manager. She told me the manager would not be in until 7am. At this time it was 12:30 am. I talked to her for s little bit longer and she said she would be upset if she were in my position and felt bad. I told her I felt bad that she had to work at a place like that. She really didn't know what to do with the situation. I called an 800 number and was told my conversation was being recorded. The lady was helpful and offered to get us a hotel at another super 8, but I declined. She did give me the corporate number to file a complaint with them.

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