Country Inn & Suites by Carlson, Dover, DE
764 Dover Leipsic Rd
Dover, DE 19901-2055

Found 1 report:

Booked this hotel for a brief overnight stay on 12/17/11 because of it's great reviews on cleanliness & customer service. Did a brief inspection of my bed, my friend checked hers too & everything appeared OK. In the morning (12/18), my friend had an engorged bedbug crawl across the sheet up by her pillow. We called the front desk, they credited the room with their apologies and assured us that the exterminator had been notified. While the manager was not in that day, he did in fact contact me

, as promised, upon his return on 12/19, again, stressing his apologies with the assurance that they've begun exterminating procedures. No other bugs were found, and there didn't appear to be an infestation. He was nice, and I told him I wouldn't bash the hotel, but thought it prudent to make sure it was on record. I also suggested he offer his guests bug spray upon check out, should there ever be another incident, just as an extra preventative measure so that the customer knows they've done everything possible to help prevent the transport of bugs out of the hotel and into their cars and homes. Some of the items I brought with me cannot be washed or dried on high heat, so I had to shove everything into the freezer, keeping my fingers crossed.
We stayed on the 4th floor, RM #423, which is a smoking room.

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