Howard Johnson Express
1231 S Nevada Ave
Colorado Springs, CO

Found 1 report:

This motel is a dump and most definitely has bed bugs!
On 8/22/13 I reserved a room at this location through expedia. I live in Woodland Park and was stranded in the Springs after rain and flooding closed the pass. Upon arrival I was told the room I reserved(#215)had a roof leak so they were moving me to #216. After lying in bed for approx 15 min. I noticed a bug crawling across the book I was reading. I got up immediately and inspected the rest of the bed and quickly found multiple other bug

s I compared them to an image of a bed bug online and they were definitely bed bugs! I left right away and was told to call back in the morning to discuss reimbursement. After an hour on the phone with both the motel and expedia I was denied a full refund. Expedia issued me a coupon in lieu of a refund but I am disgusted that the manager of the Howard Johnson Express, Paul, did not take responsibility. He told the expedia supervisor his maintenance crew couldn't locate any bed bugs. I very much doubt it was even inspected as the room condition in general was quite bad. Overall, I am deeply frustrated with the way Howard Johson Express handled the issue and didn't take ownership of the problem at all. I will continue to share this experience with others and recommend they never stay here! I will also share my displeasure through the many social media outlets I use. I will never stay at another Howard Johnson ever again!

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