Arizona Biltmore Catering
2400 E Missouri Ave
Phoenix, AZ 85016-3106

Found 3 reports:

We spent three nights here starting July 27, 2013, two of which were in the Ocatilla. After the first night at Ocatilla, we each had a number of bites which we assumed were from mosquitoes out by the pool. We avoided the pool area that day and woke up the following morning covered with bright red bedbug bites. My wife counted over 90 bites and I had about 50. We filed a report and were referred to the hotel's insurance company. After over 3 weeks of no communication, we received a letter denying

our claim stating that no bugs were found in the room. This was the worst customer service experience we have ever had in our travels.

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Beautiful hotel,great service,but...........Stayed 5 nights returned with torso and back full of bites


The room was beautiful but it turned out to be a Torture Chamber for the night.
I woke up around 2:00 am with bites on my neck... I got up and turned on the lights and checked the bedding - I did not see anything and shook out my pillows thinking it was a spider.
I went back to sleep and woke up at 3:30 am with welt like bites all over my back and sides in little groups!!!
Again got up and checked the sheets and tried to sleep... I kept the lights on to see if I could see anything by this tim

e it's 4:45 am.
I told the front desk in the morning as I checked out... They took pictures of my neck and back and didn't charge me for my room.
How nice!
This happened the night of May 9, 2011.

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