ssure you that we inspected your suite and no bugs were found". Problem was -- I was home entire day -- no inspection took place. Later, they claimed to have inspected the wrong suite.
Fair enough. 2nd inspection scheduled. I am home again. The pest control shows up this time. Gentleman is very professional. Inspects sleeping area (no live bugs found), answers all my questions, positively identifies the dead bed bug that I found and tells me that the place needs to be sprayed at least twice to ensure no further infestation and that he will arrange with management in the coming days.
Day goes by, 2 days... no communication from management. I am checking with Resident Services once more. Again, the ladies are as helpful as they can be and leave a message with the building manager to call me back. Next day, I receive a msg on my phone, "We inspected your suite. No live bugs were found and at this point no further action is necessary". I call back and ask to explain the discrepancy between what I was told by pest control and their response. "Oh, it was my husband who talked to pest control. He said they didn't find any live bugs. But I will schedule the spraying right away."
Lots of cleaning, vacuuming and packing and the place is finally sprayed. So far, no signs of bugs or bites. My fingers are crossed. It's too bad that it took so long and I am not exactly pleased with the fact that if I wasn't home during the "wrong" and actual inspections, nothing at all would be done. Mostly, I had good experience living here for the last 8 years, but the time has come to move on. This experience was a trigger for me to start looking for a new place to live. I will update this report should there be any new developments. Thanks for reading.