Randy on 11/13/2007
Stayed at the Luxor Pyramid in Vegas on Nov 3 - 11, 2007 in room 7033. Stayed in the Pryamid rooms which were quite run down, dirty carpet, NO FITTED SHEET so everytime you moved in bed the sheets got all twisted up. Last night there could not sleep as I kept itching all over and decided to just get up and watch TV. Turned on the light and first thing I see was a bug in the bed. I had never seen a bed bug but when I pulled the sheets back there were several in bed. I began hitting them with remo
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te and blood just popped out (apparently MINE)... Contacted the front desk and they sent a security guard up with a camera to take pictures but by the time he arrived they had all scurried back to their hiding place. At the time I didnt notice any bites but later when I got home that evening the bites began to swell and redden. Gave up counting after about 100 bites. They moved me to another room (7233) for the last few hours of the night until I checked out which I was thankful for and should have stayed in the towers where the moved me to start with as they are TEN times nicer than the pyramid rooms.
The first manager I talked with offered me a comped breakfast which I turned down and when the security guard escorted me to the other room he asked me if I needed a key. Since I was checking out in the morning I told him No at first then decided to shower and take the manager up on the comped breakfast. So I went down and talked to the clerk and he made me feel like I had broken into the new room or something because I didnt have a key. I explained very quietly as not to embarrass the hotel in front of other guest but he stated very smartly that they did not operate that way insinuating that a guard would not just let me in the room like that. He reluctantly gave me a key. At that point I asked to speak to his manager who 'finally' made an appearance many minutes later and asked whats the problem. I explained the situation and told him the other manager whom I spoke with on the phone and I did not remember her name had offered me a comped breakfast for the Bed Bug incident and I decided to take her up on the offer since I was obviously not going to crawl into another bed there. He pulled up the information on the computer and I could see where the BED BUG incident had been logged as the monitor was turned just enough for me to see but he said he could not give me the breakfast because he did not authorize it and since I didnt know the name of the other manager he could not give it to me. I asked him why they do not indicate which clerk or manager logs information such as this.
Both the clerk and the front desk manager made me feel like I WAS LIAR about the whole incident just to get a free breakfast. Disgusted, I walked away saying very loudly 'No problem about the breakfast, and NO PROBLEM FOR YOUR GUYS BED BUGS". I immediately went to my room and gathered my luggage and went back to the front desk to check out and asked the young lady who was at the counter at the time to pass on a message to the two black men who made me feel like a liar. That message was to "KISS MY WHITE ASS!!!!!!!!!"