Submitted by "Jo" on 08/14/2008

DoubleTree Guest Suites Times Square--Manhatten
July 12-20, 2008; and August 4-6, 2008

My husband, daughter and I stayed here in 2007, and had a great time. This year ('08) we booked an 8 night stay and expected another good experience. Unfortunately, nearly half of our stay was ruined by the appearance of bedbugs and the aftermath--changing rooms, making reports for Housekeeping, Security, and Hotel Management, cleaning our clothing, etc! The staff did an admirable job in communicating with us and trying to correct the problem (or so we thought), and assured us that this was an incredibly rare occurrance. We were given a free night for a future stay, as well as other niceties for our trouble---we chalked up the bugs to an unfortunate aberration.

Our daughter was subsequently invited to audition for a NYC dance company the first of August, so we decided to give the DoubleTree a second chance and book our two-night stay with them. MISTAKE. I couldn't believe it when, after a difficult day a traveling, missed connections, and lost baggage, my nervous daughter finally settled into bed and cried out, "Oh, my G--, Mom! You're not going to believe this!" I looked down, and there, in the sheets, was yet another bug!

Despite the personable and well-meaning staff (especially Julia), I will NEVER stay in this hotel again--they obviously have some on-going issues they still need to address properly.

Submitted by "maciej" on 11/17/2006

As reported on http://bedbugblog.blogspot.com/2006/06/known-bedbug-infestations.html