were rarely available by phone). The owner was very responsive when she returned to town but it was little comfort for my partner who had a severe allergic reaction to the bites and had to be treated at the Roosevelt Hospital on the advice from the duty doctor at a Duane Reade store.

I am very disappointed that a professional rental agency dealt with this matter so ineptly. Surely, when there is a known bed bug problem in New York, City Sonnet should take precautions to warn their customers and also to ensure that information is available to prevent continued exposure to bed bugs. We would have raised the alarm much earlier and perhaps have prevented ourselves from bitten so badly has some information been forthcoming.