Anonymous on 10/26/2012
My husband and I stayed at the Aria 10/18 to 10/20. Our first night we were in room 12014. We had a bad experience at their pool and they upgraded us to a suite for the second night (room 31118). When we woke up that morning I found a tiny bed bug on top of the mattress. GROSS!!!! My husband always checks the mattress of our hotel room and we didn't see any evidence of an infestation. However, where there is one there must be more. We immediately informed the front desk and they sent up s
omeone who had no idea what she was talking about. She was very dodgy about answering our questions about what they do to deal with bed bugs. She offered to have the mattress replaced, which is NOT a good idea. Dragging a mattress through the hallway will only spread the infestation. We went down to talk to a manager and they said they would send in a third party inspector. We had to catch a plane so they took our number. They later informed us they found no evidence of an infestation, which is not surprising since we didn't see any either, but they obviously had a room that was in the beginning stages. Since they didn't find any evidence, they refuse to compensate us for our luggage, which we promptly threw in the trash when we got home. We decontaminated all of our stuff just to be on the safe side. Waaaaay easier to prevent bed bugs than treat them. We lost a few pairs of shoes and had a huge dry cleaning bill. It would have been really easy for the Aria to make things right, but they didn't come through. Customer service is no longer a priority for them and it is painfully obvious. No way we are staying there again. Cosmopolitan here we come.
Don't stay in room 31118!!
Anonymous on 10/16/2012
My sister-in-law and I stayed at the Aria Resort and Casino from oct 10-15/2012.
My sister-in-law arrived the day before I did and when I arrived there she showed me bites in a line she was noticed in the morning. She thought they could be bed bugs - so I called and asked that the linens be completely changed.
We continued to stay in the same room as this was part of a conference location for her, and thought the change of linens would suffice, however we were mistaken.
In the end
she had over 30 bites an I had 6.
This was very disappointing for such a nice and quality hotel.