When residents report a suspicion that they may have bed bugs, Horizon's process is to contract with their third party professional exterminator. The first step is to conduct a t inspection of the premises. The exterminator will inspect in accordance with their own policy. Horizon maintains that the apartments adjacent, below and above be also inspected as part of the process. This is to ensure that if indeed the suspicion is proven correct, that the bed bug treatment will be effective AND w
ill not be rooted elsewhere or spread. This is Horizon's policy at all Horizon managed properties. Residents must also comply and cooperate 100% with the treatment and committ to its entirety. If residents do not commit by following the procedures in detail....eradicating these pests will be doubly difficult. Additionally, before treatment, residents are given a "cheat" sheet of essential task that must take place in order for the treatment to take effect. If the items on the checklist are not performed, then it is likely that the issue will continue. At Horizon Realty Group, we take pride in providing our residents with quality living and if a resident's apartment is found to be infested with bed bugs, Horizon will most definitely do everything that it can to protect its investment....its valuable residents! However, it is important the residents UNDERSTAND how incredibly important it is for residents to be committed 100% and be cooperative to working together to eradicate an issue like bedbugs. We have also had MANY instances where residents thought they had bed bugs and the result was not the case at all.
I moved in this place in June of 2010 on the top floor. After a year of living there i saw a bed bug crawling up my living room wall. They sent maintence up to spray instaed of an exterminator. I then noticed another bug by my kitchen. I caught it too. So I had evidence of them till I moved out in may 2012.Other tenants told me they had bites from the bugs too.
Anonymous on 04/03/2012
1. I've lived here over a year and never had a problem (and I know I react to bites because I've had them before).
2. Could people please report the floor they are on for the reports below and future reports, so I know how I concerned I should be? Thanks.
Anonous on 09/24/2011
I notice something in July On my bed so I told management. They sprayed but that didn't fx the problem. They came and sprayed two more times in August. Now it's unbearable. I'm trying to leave.
Happy Tenant on 09/06/2011
I been living in the building for the past 3 months, and I love it.
I did not see any bed bugs in my apartment and if I see it I am sure the problem will be treated.
Anonymous on 07/15/2011
Bed Bugs Galore! from June 2010 to June 2011, my roomate and I lived in a disgusting 2 Bedroom Unit on the 11th Floor. We complained a few times, and management hired "exterminators". The problem continued. Finally, we decided to move out. The building is very old and is a rehab. If you have a bug problem there, they will try and cover it up, but it will always come back. It happened to us.
Anonymous on 05/21/2011
this place is infested with bed bugs and they are huge. they seem to say that they treat the apartment when they report it but yeah right trust me this place is nasty. yeah they did the place over but its all a cover up trust me.