1302 West Chapman Avenue
Orange, CA 92868

Found 1 report:

This is the Best Western Plaza. On the weekend of August first, 2014 we were in room 104, near the office. Over two days, my wife was severely bitten by bed bugs. On check out morning, the third,
we showed the manager, Roger D. the bites and complained. The manager, Roger, who we know quite well since we have over 30 stay days here, dismissed the notion of bed bugs. But suggested we go to Urgent care to get a determination. After checking out,
and visiting Kaiser Hospital which is why we were

in town, the nurses at kaiser said, go to urgent care. Don't wait, these are infected already.
We went to Urgent care, the doctor agreed and sent a fax report to Roger at Best Western Plaza. I called him the following Friday, since he told me he was going to get a bug guy right away. On Friday, he said the bug guy, his contract man for ants and spiders, could find no bed bugs and finally came Thursday, but would refund our stay but not the $100.00 for Urgent care, the shot for infection or ten days of meds.
NOW, last night i had a message thru Trip Advisor, since i made a bed bug posting in my review, that another traveler Sherry S. actually checked in the Third of August and stayed till the Eighth.
YES, The manager Roger D. rented out ROOM 104 the same day we checked out. The traveler reported the same thing on check out and Roger dismissed it and no refund. Her eyes were closed from the bites and had to stay home.
HE HAD THE DOCTORS FAX ON THE THIRD OF AUGUST. CHECK IN IS IN THE AFTERNOON. This is obscene and horrible and beneath the honor of a Hotel Manager. This report is all first hand experience.

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