Anonymous on 04/22/2014
I went to check on Aug 4 2013. I thought the hotel looked dingy, and the manager was very rude to me at the front desk. I didn't want to bring my luggage into the room before checking the bed. Thank God I didn't. I checked the bed, and found a bed bug crawling on the mattress. I went to tell the manager and he argued with me about the legitimacy of what I was saying. He argued about giving me a refund, until I called my bank and he quickly agreed to a refund to avoid any extra trouble. I will ne
ver stay there, the entire hotel is creepy and just feels dirty.
Anonymous on 10/24/2013
Stayed at this hotel from August 24th to 25th. Did a quick search for the bugs and didn't find anything obvious, however I didn't know until now exactly what to look for like the larvae and eggs until now. My family started itching as soon as we got home and now I have bugs all over my apartment. The hotel management doesn't care and refuses to give me a refund. Do not stay here!
Eric on 08/29/2012
Checked into room 109 on August 27th with my sister and niece. Made an initial search of the room (NYC habit) and was unnerved by dried blood splotches and pungent sweet smell eminating from boxspring. Despite my instincts I decided we should stay. An hour and later I felt the urge to check again and found an early stage nymph on the corner of the boxspring. I killed it, brought it to the front desk and asked to cancel. I was told he could not cancel that night but ought to come back the next da
y. The next day the manager became adversarial, told my sister she should have taken a photo and refused our refund.
Quality Inn Pavilion on 07/27/2009
ON jUL 22, 2009 I SHOWED UP AT THE qUALITY iNN pAVILLION AT VA BEACH, AND RENTED 2 ROOMS LATER THAT EVENING MY BROTHER SHOWED UP AND RENTED A ROOM AROUND MIDNIGHT AND WE CHECKED HIS ROOM 206 AND FOUND BEDBUGS BEHIND THE HEADBOARD! FRONT DESK APPOLOGIZED AND REFUNDED THE $ AND MY BROTHER HAD TO STAY WITH US IN OUR ROOM. mIND YOU IT WAS A VERY DISTURBING NIGHT TO THINK THE ROOM RIGHT ABOVE US HAD BEDBUGS IN IT!!! JUST THINK IF WE HADN'T CHECKED AND HAD BROUGHT THEM HOME!!!!!!