Jessica on 01/23/2012
Spa Bontanica is actually located within the Embassy Suites-Coliseum. I checked in to this location Tuesday, January 17, checking out Friday, January 27. All week, my back itched and as the week progressed, it spread to my arms. After returning home, (where the bathroom lighting is brighter), I was able to see all the small red, round bumps. A trip to my local pharmacist confirmed that this was indeed a case of bed bugs. I called the hotel Saturday morning and spoke with the head of housekeep
ing. He was less than interested in my claim that the room had bed bugs and proceeded to ask me "what I wanted" from him. I am less than satisfied with his level of understanding that #1 the room is infested and #2 I am in a tremendous amount of discomfort. As a frequent business traveler and a Hilton Honors Member, my plan is to follow up with the HHonors program to ensure appropriate action is taken to rectify the hotel's bed bug problem.