MakesUwant2stayHome on 05/20/2011
This is a late report as I only recently became aware of the website. In 2009 my son graduated from Hamprton University and since our usual hotel, the nearby Marriot Courtyard was full, we booked at the Days Inn. Our first room was in the rear of the hotel on the top floor. When we entered I was mortified: the furniture was very old and totaly run down; the bedspreas were stained and filthy and there was an extremely harsh smell of stale cigarettes in the air. I later learned that the back of
the hotel was used for truck drivers whose companies pay for the rooms for their long distance drivers. When I went to the front desk to complain (about 10 min. had elapsed)there was a different person on duty who said that she didn't know why the previous clerk has snet us there. We got another room in the front on the second level. This room appeared as one would expect however we were eaten alive on the second night. We left the nest day and contacted the manager from home. They denied having a problem and were not helpful My husband did report them to the BBB. Needless to say, I will never stay at a Days Inn again.
TiredTraveller on 01/03/2011
Thursday, Dec. 30, 2010 - 1 AM
Checked in from a late flight, very tired and really didn't want to have to do a check, but having run into bed bugs in Hampton once before (at another location), I started a simple check. It was over very quickly, as when I lifted the pillow there were obviously bedbugs on the sheet beneath the pillow awaiting their next meal, which was not going to be me. Returning to the front desk, the clerk was very helpful and offered another room some distance away. I w
ent to check that room, and while I did not physically see bedbugs in this room, as I had in the other, there was plenty of evidence of their presence, including droppings under the pillows and mattress, and what appeared to be feeding stains on the pillowcases and sheets.
Returning to the front desk we were promised a refund/cancellation of fees and they were willing to help us find another hotel. They were very polite about the whole thing, but they've got a problem there and need to get it fixed.
Tracey Cox on 06/17/2010
I stayed at the Days Inn for 4 nights (Week of June 7th) for the Annual Hampton Minister's Conference and it was a nightmare. The first night my friend and I stayed in Room 232 and around 2 am saw four bedbugs crawling in the bed. I took pictures after my roommate killed them. We immediately requested a new room and was told we had to move our own stuff. We were moved to Room 314. The room was not very clean. The floor had not been vacuumed and the bathroom door was dirty. On Tuesday I spoke wit
h the manager, Joyce, and explained the situation and she comped me for the night's stay (I got no sleep by the way that night). It was not until 2 days later that I noticed bites on my arms, legs and chest. I took pictures. I was ready to check out and on Thursday told the manager that her hotel was the dirtiest Days Inn I had ever had the misfortune of staying at and showed her the bite marks on my arm and wrist. She turned turned her head away from my arm unconcerned. I informed her that I would be writing and official letter to the Planning Committee of the Conference encouraging them to dissuade conference participants from using this hotel in the future. The front staff was very accommodating, but the manager was very unconcerned. The day that I checked out, I filed a complaint with the Richmond Environmental Dept. (Health Dept).