Hilton Garden Inn Austin Downtown 500 N I-35 Austin, TX 78701
Found 3 reports:
Anonymous on 03/28/2013
Woke up with bites all over my neck and arms - in groups of 3. Then found an actual bug in the bed. Reported it to staff and brought them the bug. After we left the hotel that morning, they called to say that they called in an exterminator and were told it wasn't bed bugs, but the suspicious bites on my body said differently...
Blake Doran - General Manager on 01/02/2012
The alert on 12/31 is suspected to be a scam.
Terminix found bugs in the guest's suitcase when the room was being inspected and treated.
Surprisingly, the gentleman was not upset when this was being addressed and we strongly believe it was a scam just to get a free night stay.
The guest wanted to transfer rooms and we would not allow this to happen out of fear of further contamination.
guest on 12/31/2011
Bed bugs found crawling around on the bed (pillow / sheets). Saw at least 5 of them...