Wilderness at the Smokies 190 Gists Creek Rd Sevierville, TN 37876-1316
Found 13 reports:
Rocky Stay on 11/26/2013
Entire football team stayed at Wilderness at the Smokies for Battle of Rocky Top tournament Nov 22-24, 2013. Our 15-yr old woke up w 5 bites. We checked the mattress & took pics and video of bed bug crawling on mattress. Hotel was very responsive and saw a bug when they tore the bed apart, they treated all our luggage and clothing and put our things in sealed bags, and gave us 2 rooms instead of 1 and comped our 3-nite stay. Our son ended up with 52 bites from his neck to his waist. We took eve
rything home in sealed plastic bags the hotel gave us & I heated everything in the dryer for 30 mins & left our luggage outside in 26 degree weather overnight in case the treatment at hotel didn't work. Our dr prescribed 10 days of Keflex antibiotic in case bites became infected.
We stayed June 10 2013 at wilderness stone hill lodge and woke up and found bed bugs crawling on my five year olds pillow. My husband lifted up box spring in front of housekeeping manager and bed bugs were crawling on the bottom of box springs. They refunded our money and said they would send us certificate for free stay. They even offered to have all our stuff cleaned. Doubt we go back though!
Anonymous on 06/09/2013
We stayed at the Wilderness Lodge on June 1 and 2 for my son's Birthday. I thought I checked the beds and mattresses. Unfortunately, I woke up with bites in a row on my arm and leg. We had a suite with 5 other boys. I was the only one bitten, thank goodness. It has been a week and I am still itching! I went to the Doctor and they gave me medicine but, it still is painful. I had quite a reaction from the bites. My ear was bothering me too and he said I had a bite in there too. The bugs mu
st've been in my pillow! Beware and look there too.
We went to Wilderness at the Smokies the week of May 20th, 2013 - May 24th, 2013. I had got on this website after a friend had made me aware that you could get on here and check hotels for bed bug. I saw these reviews and was horrified. I almost didn't go on my vacation because of these reviews. We decided to go and check for ourselves. We checked into our room, but left all of our things in the van. I went into the room, and being trained on bed bugs when I worked for home health, I knew what t
o look for. I took all bedding off and checked the mattresses, box springs, pillows, and headboards, there was NO SIGN of bed bugs. We stayed here for a week and there was NEVER any signs of bed bugs. I have stayed here three years in a row, and have never seen or been exposed to bed bugs at this resort. I have stayed at both River Lodge and Stone Hill Lodge, and never had any problems. Yes you can see bed bugs with the naked eye, and you can see black dots (blood) on a mattress that is infested with bed bugs, and you can also see their shed skin, as well as blood drops (black dots) in the folds and crevasses of the mattresses. Be aware bed bus like wood as well, not just mattresses. My advise would be do your own research on bed bugs and check your own rooms when you go on vacation, it is worth the extra 30 minutes it will take you to examine your room for these critters they are one souvenir you don't want to take back home with you. Always leave your luggage and belongings in the car, until you have checked your room. Hope you stay at Wilderness at the Smokies will be as enjoyable as my families was. Thanks
Pay NO attention to TNFLIGHTRN on who says you cannot see bedbugs with the naked eye. How dumb can one get. Bed bugs are good size bugs. Just look them up on the internet. If you can't see them with the naked eye, they you are legally blind.
Anonymous on 04/07/2013
We stayed at the wilderness 04/01/12 for three nites. Woke up with two kids covered with bites.
I was horrifed to learn about this after the fact!Will not stay here anymore!!!
TNFLIGHTRN on 10/31/2012
Folks you can not see bed bugs with the naked eye!!!!! If you don't like paying $400+ per night, go to Microtel. No one at TN State level has any reports of bed bugs here. Have spent numerous times there and never had a problem.
Anonymous on 10/16/2012
My husband and I just got back from a two night stay and all I have are horrifying memories of bed bugs! From one room to another they went from bad to worse! My husband, myself, and both babies had to have our things quarantined twice! There were thousands of bugs and eggs in both rooms on two different floors!
Anonymous on 06/28/2012
We stayed at the resort for a Girl Scout trip. On the first nightb2 of the girls woke in the night with bugs crawling all over them. The girls were covered in bites. After complaining to staff we were given a new room and a full refund. The next morning we were horrified to find that our former room was occupied by new guest! There is no way the room had been treated in just a few hours. We spent the entire next day washing clothes and luggage. The girls were afraid to sleep the rema
inder of the trip. We spent over $ 2000 on the rooms for the trip and were very upset to find we were sleeping with bugs!! Some of the girls even experienced rashes from bites days after we got home. Disgusting!!!!!
This is an overpriced, bug infested resort with arrogant and rude staff! Will NEVER stay here again. Moved to Westgate Resort Gatlinburg, where I wish I would've stayed the whole time.
Anonymous on 11/26/2010
Reading the other reports/complaints from LAST YEAR it makes me even more upset than I was initially because it is obvious they have had a bed bug problem for over a year now and haven't done anything to resolve the issue. Took my family to Wilderness at the Smokies in Nov of 2010 for a long weekend. Paid a little over $400.00 per night and we also had bed bug bites all over us. Didn't realize what was going on until the 2nd night when I saw one crawling on my 3 year old daughter while she was
sleeping. Needless to say I was not happy at all, the worst part was there was no manager on staff to help resolve our issue I stayed up all night long keeping bed bugs off my kids while they slept. The next day when a manager finally showed up well let's just say it wasn't pretty and I let them have it. They did reverse all the charges on our rooms and we left there and came back home. The fact that this has been going on for some time now is really infuriating to me. We won't be back, it was overpriced for what you got anyway.
I stayed at the Wilderness at the Smokies April 8 to April 10, 2010 in room 13101. Though our room was quite roomy and appeared clean, I arrive home with bed bug bites all over my stomach. Initially, I thought I had a rash, but quickly realized this was no rash. I contacted the resort to inform them, and they acted very nonchalant. I spoke with 2 front desk managers and both barely apologized for the inconveniece I experienced. I would think for $444 a night, they would have been more remor
seful for the unsanitary and bed bug infested room. My family will never travel there again!!
Stayed at The Wilderness at the Smokies on Friday, December 4-6 2009...found bedbugs crawling on my suitcase!
I heard they had bedbugs and called them several times before booking my room, after several attempts to get an answer someone finally got on the phone to tell me they have not seen any and have not ever treated for any. This I found out was a lie..I talked to a staff member who told me, they have to tell you that they DO NOT have them..I'm DISGUSTED!!!!