Hampton Inn
1500 Easton Rd
Willow Grove, PA 19090-1221

Found 2 reports:

Checked in on 10/15 and did my usual room check - bed bugs and hair in the bathroom. Everything seemed to check OK until I found a bed bug on the wall. Brought it to the front desk and they immediately offered a new room and indicated that they will not charge me for the room.

I saw reviews on TripAdvisor form earlier in 2012 that also found bed bugs. I figured that the staff would have taken care of the problem by now...guess not.

Never coming back here again.


On the Wed night before Thanksgiving my son was in a room with bedbugs. We didn't know that until Thursday and although he was itching he wasn't sure what the problem was. By Thursday night when we returned to the motel we stopped at the front desk and showed the staff his back and arms which were covered in large welts. He apparently had an allergic reaction to the bedbug bites.

The motel was full, and the staff person refused to put a cot in our room -- we are his parents. All she woul

d do was give us new sheets and pillows and unfortunately he went back to that infested room. She was totally not aware of what to do about this problem.

Friday morning my son had more bites and we gave him benedryl and coated his back and arms with cortisone cream. The new staff person at the front desk looked at his back and confirmed he had bedbug bites. My son spent Friday sleeping (benedryl wiped him out) in our room and by Fri night the staff put a cot in our room.

The staff never offered to wash or dry clean his clothing -- they offered no support at all. They didn't charge us for the bedbug infested room so they were very aware of the bedbug problem in that room.

Saturday morning we left very early and I was given the General Manager's card and was told she would be in at 9:30am and to call her. We decided to leave all my son's things at the motel and I wanted to tell this to the General Manager. One staff person also thought it was best that I just throw out all the clothing etc. I called her 4 times leaving messages and she never called back.

Finally I called the Hampton Inn customer service # and a report was filed. Someone from Hospitality Services contacted me and said he was sorry and they would train the staff better. He said nothing about the clothing, duffel bag etc that was left in the room. He did say that he will talk to my son. But as the person paying for the rooms I think I should be given some information about what is going to happen in terms of replacing my son's clothing. Especially since we had to give my son the money to replace all the items we left at the motel.

see full report...








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