Anonymous on 04/21/2014
We stayed at Great Wolf Lodge on Sunday 4/13/14, Monday 4/14/14 & checked out on Tuesday 4/15/14. We stayed in room 2026. When we arrived home on Tuesday 4/15 we noticed that our 3 year old daughter had about 30 itchy bed bug bites on her body. She had bites on her right arm, both legs, both hands, both feet and forehead. We are extremely disappointed to read a report from March of 2014 which notes that the hotel was informed that there was a problem in room 2026 and obviously did not correct
it. We have notified the hotel via phone, email and included pictures of the bites and requested that they inspect the room and verify to us that there are in fact bed bugs present. Our daughter slept in the bottom bunk of the wolf den. Our son slept on the couch and my wife and I slept in the bed. Only my daughter had visible bites. We were told by the hotel that it is unlikely that they are bed bug bites (THEY ARE DEFINITELY BED BUG BITES!!!) We are now very concerned that we may have brought these pests home. Thank you very much for your negligence Great Wolf Lodge.
Anonymous on 03/31/2014
Stayed last night at the Great Wolf in Scotrun, PA (Poconos). Woke up this morning with tiny bumps on my hand and neck. By the time I had arrived home they were red and swollen. Looked them up on the internet, and they are clearly bed bug bites. Room 2026. I was the only one who slept in the bed. The others in the room slept in the bunk beds and the fold-out and do not appear to have been bitten. Will call the hotel and report it to them.
Anonymous on 01/21/2014
We went for our friend's birthday this weekend (Jan. 18-19) and my daughter got three bites on her hand and her friend got two huge bites and one of them got infected. Beware of bedbugs.
Anonymous on 09/03/2013
labor day 2013 - BED BUGS! They moved us to a different room, gave us a free dinner and told us to bag our stuff so they can clean it. They were nice about it and apologized and everything but still makes me very nervous! They need to get rid of this problem!!!
BugBitten on 08/05/2013
8/3/13-8/5/13 Poconos PA
Stayed here on a family vacation this week and had an AMAZING time at the park and resort itself, however the first night we were there, we ended up getting bit by bed bugs, when we told the front desk they bagged up all our belongings and dried them to "Kill any insects" and said they were going to call the exterminator company and would call us with results, which we still have yet to receive. Needless to say we got a room change, however they rudely denied to refund
us for that night! .. Out of curriousity we went to our infected room later on in the evening and knocked on the door to see if they had just kicked us out and put another family in there and they indeed DID! I was mortified, and explained the situation to the new family, who them complained and left the resort!!!!! Great family fun, if you get a day pass but horror if you stay in their rooms!!!!
Anonymous on 07/31/2013
I'm not sure if they're bedbugs or spiders, probably both. My brother got bites from them, his arm is massively swollen with puss coming out of them. He went to ER after it started becoming too painful. I wrote to Great Wolf twice and nothing back. If you go there, there's a lot of bugs so be aware.
I was even thinking of spending my vacation day there a month later but after this, I don't think I ever want to go back. They must take responsiblity for this. We paid $600 for one night.
We deserve better than this.
SK on 02/03/2013
Stayed one night 2/2/13. Came home to find 6 bug bites on my hands and two on my face! My son has bites on his arms and legs. Stayed on second floor. Stay away from this place!!!
Anonymous on 12/17/2012
Just left Great Wolf yesterday my daughter is covered in painfully itchy bed bug bites!!!!!!! 7 bites on her face!. Couldn't go to school today. Waiting for managers to get back to me from inspecting rooms. Stayed in room 312. I am horrified!!!
JT on 12/03/2012
My wife was bitten all over her body this weekend. The people at the desk claimed they don't have bed bugs, and that they searched the room and there were none. My wife went to the dermatologist today who confirmed they are 100% bed bug bites. We've spoken to the manager at the lodge who still claims the room is clean but that they will get back to us once a professional firm inspects the room.
Anonymous on 11/18/2012
0ct 2012, we were gonna meet my sister and some friends there who went one night ahead. She called and said she found bb there and was lucky to find them early on before infesting her stuff.nthe manager was helpful, they took all her stuff and put them in the dryer and she didn't bring any bb home I cancelled my trip and she cut hers short.
Anonymous on 08/03/2012
This place is crazy has bed bugs and tries to cover by saying it's been taken care of..yuck......
Stay Away From Great Wolf on 07/30/2012
Visited in April of 2011
Kids had a great time
Food was terrible
We then had the worst case of bed bugs ever
Cost us over 10k in exterminating and replacement items
It was a very traumatic experience for the whole family
Stay away at all costs
lanna on 05/20/2012
we brought home bb's from here too, sad. Have been living a nightmare trying to rid ourselves of these bastards. Great Wolf needs to be held responsible for this mess!
Anonymous on 11/06/2011
Our family has gone the past few years and never seen any.If the dirt balls would stop bringing them from there scuzzy homes there wouldn't b a problem! Stay away dirt balls.
Anonymous on 10/03/2011
August 2011 stayed over for two nights. Came home with bed bugs!! Still trying to get rid of them.
Anonymous on 01/05/2011
So we had to cut our stay short because we actually saw bed bugs crawling up onto the bed my 2yr old niece was sleeping on - we were at Great Wolf the weekend before Christmas 2010. When we got home, 5 days later my nephew, niece, and cousin had several bites. They all went to the dr and he confirmed that it was bed bug bites and that it could take several days for bites to appear. They had their house checked and luckily it was clean. The manager, Mike at Great Wolf was helpful, but it stil
l was a terrible experience. We won't be going back, which is sad because it is a yearly trip we take with 4 other families.
Anonymous on 11/04/2010
This week a friend of mine told me they got bed bugs from rm 3103. That was the last week of oct 2010. Called the GM Mike G. He assured me that they erraticate the rooms. My friend said she did not see any exterminators during the next 2 days. Going there soon. Hope that he was honest.don't believe the maids have the time or energy to look.