Wiser Teacher on 07/15/2011
I was in room 908 on the 26th of June for a teacher conference at ISTA. I complained to the management that I was getting bit by bed bugs and brought them 'evidence' (feces, casings etc)I told them that I had several bites on my shoulders and back. The manager and security guard came to my room looked at the mattress and said there is nothing here.
I cried, and then took the bed apart. I found them in the seams of the quilted cover-between the sheet and the mattress. (Pull apart the S curve-
they weren't at the headboard like it says online) I used "post it" notes from the conference to trap them. I brought them to ANDY at the front desk who said--and I quote "Yeah, I know. We have a bed bug problem but it isn't in the entire hotel" I spent the rest of the night sitting in a chair-since both double beds were infested. THEN, I spent the next 24 hours delousing ALL my travel items and losing some of my best clothes to hot water and hi dry temps.It was disgusting -wiping all the dead bedbugs from the basket.
WORSE, when I contacted Holiday Inn Coporate HQ the response is as follows:
I have forwarded your comments to Tushar Shah, General Manager of this franchised location. I know he shares our vision of providing the best guest experience possible. The hotel took your comments seriously and immediately contacted their pest control company, Western Pest Services to come and inspect the room. The results of the inspection showed no evidence of any insects.
It is obvious that IRONICALLY Holiday Inn does not care how you sleep at night.