Anonymous on 09/20/2012
I had a reservation for this hotel on September 19, 2012. The first room they gave me was not done being cleaned by housekeeping. The second room (#329) had blood stains on the mattress indicative of bed bugs (along with other large stains). The third room they tried (#340) had the same as #329, only worse. After an hour of wasting my time as they search for a room that was 'clean', I left and went across the way to the airport Marriott, where I was given a room with a clean mattress. The woman
at the front desk was initially helpful, but then started to lose her patience and suggested the red stains on the mattress were normal.
4sure got BIT! on 05/23/2012
BE CAREFUL! INFESTED!!!!!
Checked in on May 21 and when I went to bed, I instantly felt burning itch on both my arms. Wasn't familiar or even aware of how bad bedbugs were in this state so I didn't think it was anything serious. Woke up about 2 hours later to crazy itch ALL OVER MY BODY. Got out of bed and got ready for work, packed up all my belongings and went to talk to front desk about bug bites.
Front desk coordinator immediately got defensive and said that the hotel ha
d been inspected and passed and doesn't have any bugs.
I was devastated by how rude, inappropriate and unprofessional she treated me. Later when I spoke with general mgr, she was "a little" more sympathetic (maybe about 5%) and offered me 5,000 Marriott points. WHAT A JOKE, DON'T BRIBE ME LADY!!!
Went to the DRS and they confirmed it was either bedbugs or fleas, definitely I wasn't imagining it and was definitely bit by something at this horribly dirty rudely ghetto run hotel.
Anonymous on 11/07/2011
In November 2011 I arrived at the courtyard to check in. At the front desk I asked, as I always do, "have you guys had any problems with bed bugs?" the gentleman there was nice enough to say yes. He said that it was not a nightly occurrence or anything but he would be lying if he said that it never occurred.
I promptly thanked him and left the hotel.
I excluded the date and time from this note because I don't want anyone to lose their job. I was just so thankful that he told me before I che
Also a special thanks to this site for alerting people. I always check it before I travel.