My fiance and I were waiting for some major repairs to be completed on our home so it was necessary for us to rent a Motel room for a few weeks. We chose The Neshaminy Inn because it is affordable and conviently located to both our jobs. We paid approximately $600.00 up front the day we checked in. We were given a room located directly under the Bar/lounge which was the first problem due to the music from the jukebox being blasted until 2 a.m. We buried our heads under the pillows and tried to g
et some sleep. Within a half an hour of being in bed, my wife and I both were itching all over. So we got up, turned the lights on and to our horror, not only did each of us have between 10 and 15 large, very visible bites on several different locations on our body, upon investigating the sheets and mattress, there were several very large and visible to the naked eye; BEDBUGS! It was almost 2 in the morning but we decided that rather than just call the front desk a face to face with the night manager "Bernie " made more sense. So we told Bernie of our complaint and showed her our bite marks. we asked her if it would be possible to switch rooms. Not only did she refused to change our room her suggestion was that we sleep on the floor to avoid the bedbugs disturbing us! At this point my wife and I were extremely angry and demand a refund of the 2 weeks rent that we had paid upfront. We were then informed that once you pay for the room the money is non refundable no matter what the issue is causing you to request Hey refund! We then requested that she contact higher management or the owner to demand that we get a new room. We refuse to go back in our assigned room and sleep in a bed filled with bed bugs. So we sat on a bench near the front desk and waited for her to call the owner. 2 hours went by as we sat on this hard wooden bench and we still had no response to our complaint! eventually we were so exhausted that we got in our car and went and rented a room somewhere else. We filed an official complaint With the Bucks County Health Department and 2 weeks later are still waiting for our refund for the 2 weeks we paid upfront. the last comment that Bernie made to us when we informed her we would be leaving the motel was that even if she moved us into another room it more likely than not I would also have bed bugs as their motel has a problem with bed bugs! This information coming from the so called night manager! So he'd hour warning people do not waste your time and hard earned money to rent a room in a place that is infested with bed bugs!