Please find my letter to the hotel which sums up my horrific experience at this horrendous hotel. DO NOT STAY HERE!
To whom it may concern,
I stayed at your establishment, The Windsor Hotel, in Chinatown on the evening of 8/31/13 overnight to 9/1/13. Me and several of my friends were in NYC to perform at an event. This woman paid for our expenses, including the room that we stayed in, which is why the room is in her name. My friends and I were excited for this opportunity to be in NYC; ho
wever, our stay was nothing as we expected and we ended up in a very distressing situation as a result of your hotel.
The morning I woke up (9/1/13) I saw that I had one or two bites on my legs. I thought maybe a mosquito was in the room, etc. and didn't think any further of the bites. As I drove home to Boston that afternoon, more bites arose. And even more that evening and the morning after. I went to see medical personnel who informed me that they were bed bug bites and that I needed to take necessary precautions to ensure I did not carry them home with me on my luggage, clothes, etc. I was given the number of a man who has a dog that comes in to your home an sniffs out any potential bed bugs. This is a $50,000 dog and each visit costs $295. Furthermore, to ensure my health and safety, I had this dog come into my apartment. Thank God, my unit was clear. However, I of course had to pay the $295. Not only did I pay that money, but I am still dealing with the after effects of these bites. Itchiness, pain, bruising, swelling, etc. and needless to say it has been a stressful, painful, worrisome week for me.
Additionally, the friend that slept in the same bed as me also got bit all over her body! She noticed the bites several days after mine, as the bites can have a latency period. Now I am coaching her on what to do to alleviate the situation.
Even more astounding, I was informed by a coworker about a bed bug registry online. As I went to look up your hotel, you had already had two outbreaks this summer. Unbelievable. Did you do your duty to ensure your rooms were clear of bed bugs? Do you inform your visitors of the history of bed bugs and what you have done to eliminate the problem? No...you don't. Because there are still bed bugs in your establishment.
I am disgusted, horrified, and utterly dissatisfied with your hotel. I am requesting full reimbursement for the room in addition to the service I had done to my apartment (295$). I should ask for supplementary compensation for pain and suffering; however I feel these two reimbursements and never staying at your establishment ever again will suffice to leave this matter in the past.
My email is ... You can also reach me by phone at ... I intend on hearing from you in the near future and addressing/resolving this issue as soon as possible.