Submitted by "Westin New York Times Square" on 10/25/2008

Stayed one night on October 16, 2008, room 4108.
I had to be out of the hotel for 5am to catch a flight out of LGA.
Legs, back and stomach felt itchy.
By the afternoon it was obvious I was getting some sort of rash.
Confirmed by my family doctor as bed bug bites.
Multiple prescriptions to treat.
One week later I still have several areas upwards of 3-4 inches in diameter all over my body and apparently I have a very serve case.
Now having issues even walking, in constant pain, even very difficult to sleep.
When calling the hotel to simply try and help someone else of experiencing the same fate they offered no apology and simply forwarded me to security to have an incident report filed.
I called their headquarters in Whitesplains NY and the gentleman I spoke to was very professional and finally someone took down the room number which will hopefully help future unsuspecting guests.
Apparently the way I was treated by the hotel was not in accordance to Westin policy.
You have to wonder if the hotel was simply trying to avoid any fault by treating me this way when all I wanted to do was help avoid someone else from going through the horrible week I've had with no end in sight.
I've traveled extensively for over 10 years and this has never happened to me.
I stayed with about 30 other people for an even at Gotham Hall and I was the only person who got bed bugs, so its obviously not a hotel wide issue.
Hopefully this note will help someone else.

Submitted by "Westin New York Times Square" on 06/01/2008

bug found in bed and identified as a bedbug based on photographs available on the worldwide web