walterj on 09/07/2014
Stayed 4 nights at Westside YMCA. I did not recognize the bits the first night. by the second night I realized the room was infested. I got over a dozen bits all over my body. I didn't want to cause a panic for the hotel/hostel so gave a hand written note to the front desk. While they moved my room. They did not offer any apology or refund or reimbursement for cleaning my clothes. I threw all my clothes and luggage out before returning home. They tried to imply that I brought the bugs with me
. asking "did I take a bus or train to get to nyc?" they did not move people in adjacent rooms.
the lack of concern was overwhelming. the cost of staying economical ruined my vacation, I threw out clothes and luggage, and will probably have doctor bills and medication to clear up welts all over my body
west side ymca customer on 11/28/2013
Stayed two nights in October. Room and bathrooms were clean. No bugs.
R on 08/24/2012
Aug 1, stayed for 2 weeks. By the third night I was bitten on my arms, neck and face, in the typical 2 to 3 bite pattern. Located a BB by my pillow the next day and killed it. Advised staff who did nothing for the first 9 days. Finally was moved to another room. Doubled bag all of my clothes, threw away a brand new 2 piece luggage set. Major expenses on dry cleaning, new luggage to get home. Still waiting for refund from the Y.
James on 05/03/2012
Stayed here in March. Came home with bites and bug.
Anonymous on 08/28/2010
Found one crawling up my leg when I was staying here... disgusting.