Sean Cassidy - Hotel Manager on 10/24/2013
Thank you again for bringing your bed bug concerns to our attention. By posting your concerns we were able to connect with you and have our 3rd party pest control expert inspect your room for bed bugs. We are happy to say that your room tested negative for bed bugs and you can rest easy. Should you need any other assistance please e-mail me at [email protected]
Sean Cassidy on 10/17/2013
My name is Sean Cassidy and I am the Hotel Manager at the Westin New York at Times Square. I read your review and would like to speak with you and get more details about your stay with us. Could you please e-mail me at [email protected]?
I look forward to connecting with you.
C.S. on 10/17/2013
Stayed here 10/13/13-10/16/13 and first morning I woke up with 3 bites on my arm. I looked at the mattress and did not see any signs. My husband said to me today he has small red dots all over his chest and I have a huge itchy bite on my leg. I can not say for sure if the room had bed bugs, but the signs point towards yes.
Sean Cassidy on 08/29/2013
My name is Sean Cassidy and I am the new Hotel Manager at the Westin New York at Times Square. I would love the chance to speak with you and would appreciate if you could contact me at your convenience.
My e-mail address is [email protected]
I look forward to connecting with you.
Anonymous on 08/28/2013
Stayed there on 8/23/13. Left with red bites on my legs.
JMD on 07/02/2013
We stayed at the Westin Times Square in Room 2910 with our family for two nights -- Saturday 6/29 into Sunday 6/30 and Sunday 6/30 into Monday 7/1. I discovered two bite marks close together on my husband's arm as we were driving away on 7/1. I then noticed two bite marks on my foot early this morning - 7/2. I then examined both children. My daughter had a bite that she had been scratching in her sleep. She had first noticed the bite on Sunday night. When I examined her I found two more bi
tes, one at the top of each of her legs. I did not notice any bite marks on our son.
I left a message for the hotel representative this morning around 9:30 and I am waiting to hear back.
Anonymous on 09/10/2012
We we at The Westin New York at Time Square last February 2012 (19th to 26th) and didn't noticed any bedbugs or other undesirable insects in or outside the room. We would stay at this hotel again, certainly!
Westin New York at Times Square on 07/22/2011
Thank you for taking the time to provide the valuable feedback about your stay with us.
I would love the chance to speak with you and would appreciate if you could contact me at your convenience. We want to ensure that the room that you occupied is getting inspected.
My email address is: [email protected]
Westin New York at Times Square
Amy on 07/17/2011
Stayed at this hotel July 9-11 2011. Did experience repeated itching in bed and one morning noticed a couple of small itchy bumps that lasted a few days. Kept wondering if they were bed bugs and kept checking sheets for any sign but never found any. Then was sharing this with a friend when I got home and she said you need to lift the mattress and look underneath it. Didn't know that and didn't do that so can't be certain. All in all found the hotel pretty clean for NYC.
Anonymous on 01/22/2011
January 2011 Checked out of hotel in am, thought I had bites in the pm. Called 3 times in 2 days, did not get an answer. Finally got them to call me back and they had to wait over the weekend to get the company to come to the hotel to check the room. Ridiculous. I have my suitcase packed in a plastic bag with thousands of dollars of clothes and fur "waiting" to see if there are bed bugs.
Anonymous on 12/29/2010
Stayed at the hotel 12/25-12/27 and found no traces of bed bugs. Checked the sheets, mattresses, and all was clear! Been home for a couple days, and still no traces of itching or bed bugs. We called before we went to see if they took it seriously, and we could not get in touch with manager, however, as I mentioned, our room was bed bug clean!
Satisfied Guest on 11/06/2010
I stayed at this hotel SEPT 28th thru OCT 3RD,2010
and had no problems. No Bed Bugs. The reception was polite as I asked specifically for a room that had no history of bed bugs.
Hotel is very cognizant of the bed bug problems in the New York City area.
I would definitely stay at this hotel again.
Anonymous on 04/19/2010
Five reports of bedbugs for this hotel can be found at bedbugregistry here:
I note the hotel does not have a good track record of professionally handling the matter and seems to want to sweep any occurences under the rug or wants to say the person was allergic.
I only looked up this hotel when I saw it featured on Project Runway and was quite surprised to see that they do not take bedbugs seriously.