The St Regis Hotel New York
2 E 55th St
New York, NY

Found 8 reports:

Dear Guest,

I would like to apologize for the delay to this posting, but given it comes from an anonymous source, it took some time to identify this incident. As discussed with you during your visit, kindly know that we take any comments of this nature very seriously and always welcome the opportunity to resolve this or any other concerns directly with our guests during their stay.
To address this growing problem, Starwood mandates an aggressive pest control policy, which includes regularl

y scheduled professional inspections and, if necessary, elimination protocols. We have also implemented a thorough training program for our housekeeping and maintenance personnel to assist in the early recognition of infestation. These standard procedures require that the room in which any guest who reports a potential concern to be quarantined; it shall remain quarantined until a thorough inspection by a licensed and recognized professional elimination specialist can be conducted. I want to assure you that we have fully implemented the policy and protocols here at the St. Regis New York.
It was this exact protocol we followed when you contacted us. Initially we inspected the room in your presence. Our Housekeeping Manager did not find any indications there was any sort of pest activity in your room. On Monday, the day after your departure, our Third Party Pest Management company completed a thorough inspection of the room, and reaffirmed our findings. We made several attempts to contact you via phone following your departure, including leaving you two voice messages. Unfortunately we did not receive a response nor did we receive any other communication from you.
It is our expressed commitment to make every guest experience an enjoyable one. Your comfort, satisfaction and trust are very important to us. We hope this information will be beneficial in allowing you or any other guest peace of mind when you chose The St. Regis.
Please feel free to reach out to me and I would truly welcome the opportunity to discuss this any further.

Pedro Dias
Hotel Manager
pedro.dias@stregis.com

see full report...

NEED ANSWERS? NEED RESULTS?
VISIT MY BED BUG LAWYER AT BEDBUGLEGALCONTROL.COM.


On August 11, 2012, about 10 minutes after settling into bed to watch T.V. I felt something bite me on the arm. Since I stayed awake a couple more hours, I looked for signs of a bite, but did not find them until the next morning while having breakfast. The bite was in the exact spot where I had felt I had been bitten--on my right forearm. There was another bite on the inner wrist of the same arm.

I contacted management, and they did a cursory search of the bed, but found nothing significan

t. I was told that they would do a thorough search with dogs and contact me by phone with the results.

Is there a way that I can obtain a written certificate showing that this inspection with dogs was actually performed?

What distresses me most is the fear that I might have brought bedbugs back with me into my home.

see full report...

This is in response to the guest who posted anonymously on 07/03/2012:

Dear Guest,

I would like to thank you and your party for choosing the St. Regis Hotel on your most recent visit to New York. Kindly know that we take any comments of this nature very seriously and always welcome the opportunity to resolve this or any other concerns directly with our guests during their stay.

To address this growing problem, Starwood mandates an aggressive pest control policy, which includes regula

rly scheduled professional inspections and, if necessary, elimination protocols. We have also implemented a thorough training program for our housekeeping and maintenance personnel to assist in the early recognition of infestation. These standard procedures require that the room in which any guest who reports a potential concern to be quarantined; it shall remain quarantined until a thorough inspection by a licensed and recognized professional elimination specialist can be conducted. I want to assure you that we have fully implemented the policy and protocols here at the St. Regis New York.

It is our expressed commitment to make every guest experience an enjoyable one. Your comfort, satisfaction and trust are very important to us. We hope this information will be beneficial in allowing you or any other guest peace of mind when you chose The St. Regis.

Please feel free to reach out to me and I would truly welcome the opportunity to discuss this any further.

Pedro Dias
Hotel Manager
pedro.dias@stregis.com

see full report...

myself and additional members from my party were all bit by bed bugs this past weekend, and didn't realize it until we left and compared marks and checked out images online. i've also been told the ritz has them as well......


My brother, who will accept nothing but the best, stays at the St. Regis every time he visits New York. He has never found any bedbugs! In fact, he raves so highly of this hotel, that for the first time, I am checking in for a few days later this month. The manager's response to the one complaint, shows just how much they care about their guests and how seriously they take ANY complaint. After my stay, I will post any bedbug problem. But I seriously doubt there will be one.


This is a response to the guest who posted anonimously on 01/11/2011:

Dear Guest,

I would like to thank you for choosing the St. Regis Hotel on your most recent visit to New York. Kindly know that we take any comments of this nature very seriously and always welcome the opportunity to resolve this or any other concerns directly with our guests during their stay.
To address this growing problem, Starwood mandates an aggressive pest control policy, which includes regularly scheduled prof

essional inspections and, if necessary, elimination protocols. We have also implemented a thorough training program for our housekeeping and maintenance personnel to assist in the early recognition of infestation. These standard procedures require that the room in which any guest who reports a potential concern to be quarantined; it shall remain quarantined until a thorough inspection by a licensed and recognized professional elimination specialist can be conducted. I want to assure you that we have fully implemented the policy and protocols here at the St. Regis New York.
It is our expressed commitment to make every guest experience an enjoyable one. Your comfort, satisfaction and trust are very important to us. We hope this information will be beneficial in allowing you or any other guest peace of mind when you chose The St. Regis.
Please feel free to reach out to me and I would truly welcome the opportunity to discuss this any further.

Pedro Dias
Hotel Manager
pedro.dias@stregis.com

see full report...

my husband was staying in a suite at the St. Regis when he saw three bed bugs climbing the wall. he reported it to staff and they denied it and swatted them off the wall saying they were crumbs. they moved him to a much smaller room.









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