The London NYC
151 W 54th St
New York, NY 10019-5302

Found 17 reports:

Very bad experience I stayed there for my birthday with my husband, it was the worst night in my life, I woke up with terrible bed bud bites ,from my toes to my hands. I called the manager and they just brush me off ,and they told me I didn't get them at The London, I only slept there !!I THINK I BROUGHT THEM HOME !..DONT GO TO THIS HOTEL.VERY BAD COSTUMER SERVICE!!!DONT WASTE YOU MONEY IN BED BUG BITES,,,,


Checked into the London room 3607, on 7/13/13. I did not notice any after first night. My Girl freind and her 11 year old daughter both had several bites, after second night both had 8 to 10 bites on their legs.


Stayed for a night at this hotel on Monday, July 8, 2013. Really nice room and great service, great food too. However by the end of the next afternoon I had a dozen swollen red bites on my legs, which kept on getting worse over the next few days, without having been outside or exposed to any other insects (realized this after having checked out, so could not check the bed for any signs of the bugs). Called the hotel and left a message for the manager but did not get any call back. My room wa

s on the 7th floor if you want to avoid it. Otherwise great hotel, it's a shame it has bedbugs. I got advice since then to always carry lavender essential oil and sprinkle it on the bed sheets as bedbugs don't like it, maybe will try that next time I am in NY, just to be on the safe side...

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Recently stayed in the hotel from 10th December for our wedding and was not sure at 1st but kept scratching after investigation realised it was bed bugs and has a pest controller for 18 years was not happy


We stayed at the London NYC in room 3112 in June. The hotel room was lovely and clean and no problem of bed bugs. I was rather worried about the reports of bed buds in New York so I thoroughly checked the bed before we slept in it and checked it again when we woke up and it was totally clear of any signs that bed bugs leave.


Stayed here with my husband Dec 9-11. The room was beautiful and there were no signs of bed bugs - I checked EVERYWHERE (because I'm so paranoid). My sister and her husband stayed in another room and theirs was also bedbug free.


I stayed at The London for 2 nights with my twins.After the first night my son was complaining of being itchy and started to get what I thought were mosquito bites. The second night we switched beds and I woke up with red welts classic bed bug bloodline bites. Management offered to buy us dinner. What a disgrace. It was not until I put a stop payment from Amex and threatened to call every newspaper did they offer an apology and full refund. What a horrible experience. My legs are still discolore

d. I told everyone and anyone this story so it won't happen to them.

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I stayed at the London the night of 9/29 and had no problem. I returned the nights of 10/1 and 10/2, and woke up my last morning with what was clearly a welt from a bedbug bite. Obviously not a major infestation in that room, since I escaped entirely the first night. Then again, I was out quite late both nights, so I didn't spend much time in bed. I reported it to the front desk on my way out, the woman looked at me in utter horror but didn't try to deny what it was.


Stayed 2 nights at the end of August 2010. Husband and i got multiple bites on our arms. Didnt realize they were bedbug bites until researching it online while waiting at JFK to fly home.
We threw away our luggage once we got home and put all of our clothes in the washer on high heat before entering our home.
Then had to pay $250 for a bedbug sniffing dog to inspect our home. Left a voicemail with management to tell them to fumigate but never heard back.
Definitely checking this website befo

re booking any other hotels - this was a horrible experience.

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March 2010......stayed at the london.....after the 2nd night I woke up at 5am with itchy welts on my legs.Having experienced this once before at the Ritz in Montreal, I immediately called the front desk and reported it.They sent someone to my room who briefly looked at the sheets and mattress and then claimed they did not see anything. We moved rooms and they assured me they would investigate further. The next day they gave me a report from the linen company that said there were no bedbugs found

. My bites were obvious and typical of bedbugs so I asked to see a doctor to confirm what they were. At first , they tried to discourage me by saying they would charge me for the visit. I asked them if this seemed fair.....it was so clear to me they were avoiding the obvious, so I insisted that it was their responsibility to take care of their guests so they sent their own doctor.He looked at the bites and confirmed that they could very possibly be bedbug bites.(duh) When I spoke to the manager and reported their doctor's findings...I still had to barter for how many nights they would comp....they did finally agree to not charge me for the 4 nights I was there, but not without a frustrating number of conversations. Hey London! You have a lovely hotel....with bedbugs!!!! Wake up.

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April 2009-Spent three nights at London NYC. My daughter (different bed than me)had bed bug bites all over her legs after the second night. We complained to the hotel and they inspected the room. They denied that there were bed bugs. However, a doctor said they were bed bug bites. The hotel did not offer a refund or credit of any kind. I insisted on it and they finally agreed to one night free.


I checked into the London on July 7,2010.I noticed some small red spots on my arm by the second day which didn't look like normal mosquito bites. They were just small red dots. I checked out after 4 nights and when I arrived home I noticed red spots on my legs and arms which were really itching and were quite irratable. I was first in room 1710 but the plumbing was poor. They moved us to room 3510 which is where I feel the bites were from. First I thought it was flea bites because people are che

cking in with small dogs, but then my husband who never gets bitten also noticed red itchy spots on his legs also. He was the one who thought they must be bed bug. I will probably seek medical advice since they are still red one week later. Fine hotels like this should take better care of their customers and clean up their rooms.

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Stayed here the 2nd week of May 2010 in room 5214. Woke up with a huge red bite on leg. The entire trip my legs were only exposed while sleeping in bed at The London. After sleeping here a second night I flew home and discovered I had five large bites that were in the classic bed bug bite pattern. Had to double wash everything I took with me and all bedding at home to try and make sure I didn't bring any back with me. Have never had this problem at home and do not want it!!!


MAY 2009
Husband and daughter went on short vacation to NYC - we stayed 3 nights at the lovely London NYC - day we left noticed red bites - assumed they were mosquitos...log story short - since then we had a total infestation of bed bugs; have completely re-done our bedroom at home thanks to the bed bugs!


Got bedbugs from this hotel in May 2009. After $3000 spent on new bed, bedding, flooring and fumigation, am definitely suggesting to check before you sleep there!


Checked in Wed. Aug 12th and woke up the next morning with about a dozen small red itchy bumps. My wife joined me the next night and experienced the same problem after sleeping in the bed. Room was 1907.

Hotel moved us to a new room, claimed to have inspected room 1907 and found no bugs (our symptions suggest otherwise) and did not offer a refund.

Symptoms subsided after we switched rooms.


Woke up on 8/6 with itchy red bumps on my legs. Unsure of what caused the bumps I discussed with a local DR and discovered it was caused by bed bugs.









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