Sheraton Manhattan at Times Square
790 7th Ave
New York, NY

Found 16 reports:

I stayed in room 927 from 6/1/2012-6/2/2012 with my sister. The first night I only got 1 bite on my arm. My sister got a few bites on her legs. The second night I got 5 bites on my left leg and 5 bites on my right leg. My parents and brother stayed in the room next to us, 925. My brother was also bitten in that room.


Huge bedbug, so swollen it couldn't run away. Have pictures. Hotel manager claimed we were setting him up. Slept in my car. I hate NY


I was attacked by a giant bedbug which leaped at me off the ceiling while I was checking the sheets for tiny bugs. I have a huge blister on the back of my neck and suffer post traumatic stress disorder due to the attack. Check ceiling before beds if staying at this hotel!


I was there for one night on Satruday, Dec. 4. I checked for bed bugs and didn't see anything but the next day I had several bites on my leg. I also went to the a broadway show that night so I guess the bed bugs could have been in the theater. I didn't say anything to the hotel because I didn't notice the bites until after I was on my way home.


I stayed at this property in room 927 on November 15 and 16, 2010. The room was very clean albeit I did ask for the rug to be re-vacummed upon my arrival which was taken care of immediately. I checked for bedbugs with a flashlight in the sheets and along the mattresses and carpet and saw no sightings. In fact, the bedding was extremely crisp, white and fresh ... almost like new. I intentiallty waited a couple of weeks to file a report after I felt certain no infestation came home with me.

I feel confident about this hotel and in staying there again on my next visit.

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Stayed at the Hotel from 13th november to 18th November and really nervouse as I knew about the Bedbugs.When I arrived at the Hotel I spoke to the Receptionist about the Bed Bug Issue and she assured me that they had no Bedbugs I was given Room 1002 and I stripped the bed checked the matress ..all the furniture..carpets .curtains and their was no sign of these Bedbugs ..everything was very clean


I stayed at this hotel on October 3rd - 6th, 2010. Shortly after checking in, we happened to be waiting in line behind a woman who was reporting a bedbug in her room (she moved to another hotel). We were nervous, to say the least.

We checked the bed & room fastidiously and found no signs of bedbugs. We got no bites at all, and the only problem was that we were so anxious about bedbugs that we didn't sleep well!

I kept my belongings in plastic bags while at the hotel, and on arrival home

I washed everything, including the bags. I even put my leather shoes in the oven for a little while, just to be safe. Nearly a month later I'm thankfully bedbug-free.

By the way our room was a good size and very pleasant.

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Stayed in room 1028 on October 12, one night only. Completely tore apart the bedding to inspect for bedbugs. Examined all the mattress seams. Found zero bugs, no skins, no fecal matter stains, nothing. Slept fine all night, got up at dawn (prime feeding time) and checked for any critters on the hunt. None. Very relieved.


Although very concerned and afraid of staying at this hotel, we had a great time and nothing happened. I wrote before to let they know I was worried, and they answered very politely assuring me they were updated with the issue and the satff was prepared for any circunstance.We satyed from sept 30th to oct 8th at room 1527.




Our stay was from September 2nd - September 6th, 2010 for the US Open. Out of 6 of us - one was eaten so bad that we had to call the hotel Dr. in right away. Three of us developed the bites after arriving home about 10 days later. I personally wrote the hotel manager and the head of Starwood hotels and received absolutely no phone call or correspondence regarding issues. I would definitely not stay here ever again and would recommend the same for anyone else. Definitely a customer No

-Service hotel!

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Stayed in room 1015 the nights of 9/17 and 9/18. Called before arrival to let them know I would be inspecting the room upon arrival and to please place me and my children in a room that had been inspected and cleared, as I did not want to wake and take my children to the lobby in the middle of the night to be assigned a new room. Staff said they hadn't had any recent problems (lie) but assured me they would give me a room with no issues.

Inspected the room upon arrival and all bedding was co

mpletely white (looked very new) and clean. Mattresses and box springs on both beds appeared new and were smeared with a very light pink tinged powder. No mattress or box spring encasements but no bed bugs or signs of them. Bed frames were metal and clear, behind the bedboard was clean and clear, curtains clear, and bedside tables wood but all clear.

The carpet didn't really look new but was about 1/4 inch away from the baseboards, which were obviously very new and it appeared the wallpaper was new.

The room had obviously been treated recently, complete with new furnishings and the carpet is probably a bit away from the wall to allow for treatment in that crevice.

No bugs and no bites on myself or any of my children.

Still took all the other recommended precautions and used the Packtite for all items when home just to be sure.

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I stayed at the Manhattan Times Square hotel from August 30-Sept 3, 2010. Upon arrival I was assigned room #1826. I overheard 2 hotel employees talking about calling the exterminators and I also read reports of bedbugs at this hotel so I immediately tore apart the bedding to see if there were any bugs. I found 3 bedbug nymphs in the seam of the mattress! I was worried that the front desk would not believe me so I squished the bugs and took them downstairs. The hotel staff was very apologetic and

they immediately assigned me to a new room. They said they would completely remodel the room (replace the wallpaper, mattress, carpet, etc) to eradicate the bugs. Although finding bedbugs was a horrible experience, the hotel handled it very well.

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We stayed there 9/9-9/12 of this year (2010) and got eaten alive by bed bugs. The bites got real bad- swollen, blistered over, and lasted for weeks. Only one person had them show up initially but over the next two weeks they showed up on everyone.

The Director of Housekeeping was really helpful however and had all our clothes cleaned, changed our room.


My sister and her family stayed here before a race the next day - I jokingly warned her to be on the look out for bed bugs before they headed to their room, but when they unfurled the extra cot in the room, there were bed bugs. The hotel sent someone up to take "pictures" and asked if anyone in the room wanted to see a doctor (kid you not). They didn't seem too shocked by the discovery though - I would certainly choose a different hotel!!


We (family of four) stayed at Sheraton Manhattan over Canadian Thanksgiving (Oct. 9-12) in Room 803. The room was very dirty from top to bottom. I doubt a stray dog could have slept on that carpet. Sheets looked dirty and I asked they be changed (and why would you have to ASK for this service?). Day we returned home, my whole left leg covered in bites but what mosquitoes are around at this time of the year? Did a couple of searches, asked nurse, etc. only to discovered had been bitten by be

d bugs. Called the hotel, was put on perpetual hold, finally told Housing Manager would speak to me, mysteriously Housing Manager now "gone for the day", he would call me back tomorrow, I questioned if anyone in that room now and was told "yes". Can't believe they would leave people there if know bugs there........Staff told me they had never had bed bugs and they sprayed each room weekly.....Lies, lies, lies and I still sit and each...All of this for $400+ Cdn per night. What is that?

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While on business, I stayed at the Sheraton Manhattan at 790 7th Ave NYC, NY on 12/1/08 and 12/2/08 (checked out on 12/3)in room 1133.

Noticed several (about 10) red itchy bumps (like enlarged mosquito bites)evening of the second night, but did not pay too much attention as it was late and I had a meeting early the next day. Noticed more bumps the next morning.

By the time I got home evening of 12/3 I had more bites than I could count. Bumps were increasing in size and itchiness.

I im

mediately called the hotel to report the situtation and was told that they would inspect room and contact me. Left message for the hotel manager today, and am waiting for a reply.

This has been an awful experience and I'm now concerned that my home may have become contaminated.

JMJ from Long Island, NY

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