General Manager on 08/21/2014
Guest advised us after check out, the next day, that he had bites on his body. He never mentioned anything at checkout or while staying with us. The room was assessed by an exterminator the very same day he contacted us. The guest was advised that we had received certification that bed bugs were not found in the room. Guest was offered a copy of the report but refused. Guest was not satisfied that we did not give his money back, had there been an issue in the room the hotel would have absolute
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ly compensated accordingly. Guest was just looking for a free stay.