Hilton New York 1335 Avenue Of The Americas New York, NY
Found 52 reports:
Anonymous on 04/02/2014
Stayed here for two nights at the end of March. Saw spots of blood on the sheets the first day (called the front desk who should have realized this was a red flag). On the second day, woke up to a series of bites/welts on one arm. My dermatologist confirmed what it was when I got home and I phoned the front-desk - who forwarded me to "security." Based on reports (several) on tripadvisor, this hotel's normal protocol is to have you fill out a report with security, they photograph the bites, a
nd then they do nothing...
Was not impressed by their reaction (they did not even bother to look up the room I stayed in despite my providing my name and dates) or their non-existent "customer service."
I spend two months a year in hotels in New York; this was first encounter with this issue. I will never stay in this hotel again and have spread the word.
I stayed at this hotel in 2011 and I did not occur any bites from bed bugs
Anonymous on 11/09/2013
Stayed two nights - found bedbug crawling down the shower curtain the second morning. No signs on bed, no evidence of bites - yet. Still kind of creepy and now I've got to de-bug all my stuff. Ugh.
Anonymous - I'm embarrassede on 09/20/2013
Stayed on the 41st floor from June 30th - July 2, 2013. Woke up in the a.m. with four nasty bites. The scars still show on my legs....! Called management and they came and took a picture, he shook his head and said "yeah" then asked me to fill out a report. When I tried to contact them again - no response. This ordeal cost me close to $1000 in just buying new luggage and basic clothes, not to mention the mental anguish. They told me the room would now be put out of service and offered
to send me to another room - what a comfortable feeling to still have the option to stay in this hotel (or not!!!) They can now keep their "Hilton Honors" points....
I have stayed at this hotel for several years every January including in 2013. I have not had any bedbug problems.
patty on 01/17/2013
we came in january 2nd, we were put in room 3307 (i think that was the room), when i awoke on thursday, i noticed some red marks around my ankle, i took a photo and sent it to my husband who responded with "bed bugs?" and that he too had a rash on his abdomen. i called downstairs and was given to security where i was advised to come down and fill out paperwork. when i arrived at security i had to fill out the paperwork and had them take photos. the security mgr on told me it didn't look like
bed bugs and maybe just a rash. in the meantime i needed to change rooms...that meant packing up all our stuff and he wanted us done in 30 minutes. We packed all our belongings, met with the exterminator and waited for the bellman. We moved from an updated, great view room to a dumpy old room with paint peeling from the ceiling and stains on the curtains (i'd of thought i'd of been treated a little better). Chocolate covered strawberries were brought to us by the security mgr as my kids and i were leaving, but no mention of the bed bugs...i lost 3 hours over this...mind u i was on vacation.
we never heard from anyone regarding the bed bugs the rest of the day and only had a message from a new security person asking if i was ok. i left 2 messages with the front of the hotel trying to get answers...no one returned my call.
on friday, i spoke to a relative in CT and told them i needed answers about the bed bugs before i could confirm visiting them, my aunt explained what "bed bugs" really meant and left me very concerned. I then left a message with the manager, i asked for the hotel manager to contact me. shortly after leaving the message for the hotel mgr to contact me, security calls my cell (i didn't give them that number so it's interesting that now they are concerned), i told them i only want to deal with the hotel mgr. The hotel mgr calls us while we were at the MoMA Museum and confirms that there were bugs in the room. It made me cry as i knew my rash was not from allergies like the security person told me.
when we got back to the hotel we had to pack all our belongings and give them to the hotel....kind of freaked us out. we lost many hours on this as well.
on saturday morning at 8:00 am, our clothes returned from dry cleaning...at 9:00 am the exterminator showed up to look through our bags for additional bugs.
while being bitten was bad enough, i felt that the hotel was looking to just "sweep" this matter under the mat had i not called in to confirm what was going on. It was poorly handled and i lost many hours having to deal with this situation...my rash has just gone away. i wish i had known about this site prior to going so i could research the hotel as to be honest i hadn't ever had to think of bed bugs before...now i know.
Here for 9 days. Room 2027. Bug bites on legs and ankles. Manager moved me to 1320. They took pictures of my legs
Anonymous on 10/16/2012
Me again (Anonymous on 10/14/2012). Got a call back from the manager who said he would investigate. Just called back again and...surprise, surprise...no evidence of bed bugs. So what are all these bites all over my body from after I slept at this hotel and before I slept anywhere else? Sorry, I think it's BS. Stay there if you want, don't if you think I might be right. I. for one, won't stay there again.
Anonymous on 10/14/2012
Stayed at this hotel Thursday & Friday night. After the first night I noticed spots on my back. Never considered bed bugs. After the second night they were all down my arm. The day I checked out I showed these itchy spots to someone and they said they thought they were bed bug bites. Called the manager and had to leave a message because it was Sunday. We'll see if he calls me back.
I sure hope I didn't bring them home with me!
Anonymous on 10/02/2012
6 days after I stayed here (9/22/2012) I began getting bit up every night. After two nights, I had a bed bug dog come in and bed bugs were confirmed. I am in the thousands of dollars in terms of diagnosis, treatment costs, dry cleaning and laundering my clothes. At this point, I will never go on vacation again, it is not worth it.
Anonymous on 08/16/2012
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Anonymous on 08/15/2012
We checked the beds when we got into our room....nothing.
2nd night there...we saw one crawling across the bed while watching tv...ended up changing to another room that's older than previous and another room after that. Had to vacuum our suitcases and some clothes...ironed all the clothes......
The hotel took our clothes and dry cleaned them...waiting for them to be delivered to me anytime this week now.....
Mandy on 07/28/2012
My daughter and i came back from a 3 night stay at this hotel. We did the check for bed bugs. There was no bed bugs. No bites, nothing strange coming home with us!! I read this site before and was nervous, but everything was great!
NYC Tourist on 05/23/2012
I have stayed at this beautiful hotel 4 times and
have never encountered a single bed bug.
We have looked each time we've stayed, and NOTHING.
We are very cautious when we travel, not putting things on the floor, etc. I would stay here again, anytime!
Anonymous on 05/16/2012
I stayed at the Hilton during a conference last week and was bitten on the face and arms. I've been travelling for work the last 12 years and have never come across bed bugs so I didn't know what it was, in fact I thought I was just having a skin reaction to pregnancy or something. Bed bugs didn't cross my mind until someone told me once they took a look. This hotel was an absolute nightmare for a business traveller, the internet is crap and so is everything else. Very unproductive and filthy,
Bed Bugs are brought in from the outside. The White Hose is vulnerable also. Everyone needs to wake up and smll the roses. These bb's cn b found anywhere like a cab, a broadway show, and even the restaurant. All depends who sat before you. It's funny how when the media gets a hold of one case, amounts of complaints surge. It's all hype people!
We have men and women serving our country in very difficult conditions, yet people like to cry about something that can happen anywhere. Use co
mmon sense and check your surroundings before you make a fool of yourself.
Bed bugs can happen at a 6 star resort or a motel in the ghetto. Regardless, hotels should not be blamed for what international and domestic guests bring in. If it's your lucky day, it will happen to you or anyone else.
Feb 17-18 2012. Two night stay. King room 40th floor. Room & bed were excellent, no bug issue! Michael
Anonymous on 10/20/2011
Writing on behalf of a colleague who had a bedbug encounter but is too shy to come forward:
He woke up with 4 large bites under his arm after staying in room 3123.
The General Manager denied that bed bugs were the culprit, claming his staff checked the bedding. Again, bedbugs are not always easy to spot without the aid of visual instruments, so the hotel cannot possibly rule out bedbugs as the biting agents.
We will no longer be staying at this hotel.
Paul on 10/11/2011
I stayed at this Hilton October 7th-10th. No issues what so ever. The hotel was very clean !!
good luck nutz on 09/09/2011
Nothing happened...to you or me. I've been to 27 hotels in New York city and I honestly believe (and I mean this with the utmost objectivity) that you people are crazy. If you wake up with welts then you are a sickly, weak person who's knob should be promptly placed back in your trousers.
RS on 09/07/2011
I was bitten last night at the Hilton New York in room 753. I woke up with three large welts on my left arm and immediately suspected bed bugs since I was bitten by one a few years ago in college and spent several weeks going to doctors and hospitals trying to figure out why I had welts all over my skin. Luckly I jumped out of bed in time and found the bug scurrying across the sheets. I immediately killed it with a shoe and took several pictures of the dead bug and my arm with the bites. I calle
d the front desk and they sent security up. The security staff was very nice though they tried to downplay that it was a bed bug. I am not a fool and I have solid proof since I killed the insect and have seen them before. It was bagged by the staff and I was told to fill out an incident report. I will undoubtedly never stay at this hotel again and am still traumatized by the experience since I am very allergic to the bites. Needless to say I will be inspecting every square inch of my luggage, clothes and bags prior to heading back home.
Stayed in room 1528, August 5-8. Checked everything thoroughly when we arrived. No sign of bed bugs. Everything was clean and we had a good stay. Hotel staff was nice. I would stay there again.
PhD R. Donaldson on 07/13/2011
"And it's ridiculous to say that you see them because they are microscopic and hide until there is no activity (AKA when you are sleeping)."
That's nonsense. Bed bugs are very visible, only the bed bug nimphes, when they not move, on certain surfaces are very hard to notice. Other than that, some people don't have blisters and itching from bites, so if the other people in the room don't have them it doesn't mean that there is no bed bugs. Also, they move around the house, you can see them on
Jan.18-30 2011 I stayed in room 3507. I was totally paranoid about bedbugs but was cautious, suitcases on suitcase holders etc. I noticed the smell of insecticide like black flag or something. I was okay with that thinking there were acting on prevention. I noticed they especially sprayed my suitcases. I was still okay with that just got sick of the smell. I came home and undressed in the garage, left all luggage in garage and am doing laundry before anything comes in including shoes. I a
m sick of the smell which is now permeating my garage but that's better than bed bugs..also I live in california and the sun shines in my garage in the afternoon and am hoping it will burn the suckers up. Are bites the only symptom?? I did not read anything before I left because I didn't was to get to paranoid and ruin my trip. I appreciate all posts. Thanks you all and thank you Hilton, I think they did pretty good considering the volume of people they take care of....snow was fun....
I was very nervous about the whole bed bug situation so we were all pretty cautious. We sprayed the whole room with some bed bug spray and then left for about an hour, then settled into the room. We stayed on the 43rd floor and there was absolutely no sign of any bed bugs at all. The room was spotless and tidy. Would stay again in a heartbeat!
Anonymous on 01/13/2011
Stayed here for two nights last week. Checked the room very well when we got there (after reading other posts here). The room was very clean and there were no traces of bedbugs anywhere. No problems during or after our stay.
Happy Hilton Customer on 12/30/2010
Perfect track record with me. I stayed here 3 times this year with my 2 young children (age 10) and did not have any issues. I was here the last weekend of April, the end of October and Thanksgiving. I checked the mattresses and even had housekeeping check with me and show me. There was NOTHING! The don't even use the old type of bedspreads anymore. The type that are never washed. Now, everything has a clean white sheet over it...even the comforters. I still take precautions and don't leave anyt
hing on the beds or floor. I will be going back in 1 day from now and am not concerned at all. I will certainly check everything but am not worried. Thank you Hilton New York for doing a great job.
I stayed here this evening and woke up with the biggest bed bug I've ever seen. I had bites on my neck and bites on my ears. She was blond and about 5'7 and very sweet. I'd stay here again anytime!
concerned on 12/15/2010
Bringing a large group to NYC in February and tend to book Hilton for corporate gatherings. I see that other Diamond level members have complained here and not received good treatment.
I take it this hotel is not recommended due to Bed Bug concerns? I'm concerned about booking this hotel and then having my colleagues see this reports. Any suggestions on how to confirm we're safe booking at this hotel?
Realistic NYC Student on 12/11/2010
I'm a college student in NYC and in September 2010 I was convinced my dorm room had bed bugs. I had tiny little bites all over my body and I was really itchy but my roommate wasn't affected. I went to the doctor but it turned out that I gave myself hives from getting worked up about the NYC bedbug "epidemic". So seriously you people need to relax. Go to bed bath & beyond and buy pillow case and mattress covers if you must. They're actually great at keeping out allergens from down feathers. Anywa
ys just relax if you are the only one in the room with "bites" they are not bed bug bites. And it's ridiculous to say that you see them because they are microscopic and hide until there is no activity (AKA when you are sleeping).
I stayed here in August of 2010. I inspected the corners, the sheets, the mattress etc...and found nothing....except dust.
Spent 3 lovely days in NYC. On the day of departure, I found a live bedbug crawling up the bathroom wall. I put it in a cup, took a picture and called management. It was suggested to me that I may have brought it in. However, after some discussion...I was given lunch and 2 nights complimentary. I was so afraid I would bring home those nasty critters. The hotel did offer t
o clean all my clothes and inspect my luggage.
They told me , too, that they never had a problem there. Clearly, these hotels cannot deny there is a problem anymore. Hopefully, the maintenance staff and housekeeping can keep an eye out for blood stains, bug remnants and eggs.
I just returned from the Hilton (1335 Avenue of the Americas) in NYC. First let me say I was so leery about going. I almost cancelled our trip several times, but I didnt want to disappoint my children. Luckily I didnt because the hotel was spotless. We stayed in room 3404. Before I would even allow the bellman into the room I went in to investigate. I checked the mattress,under the mattress,the bed frame, the bed skirt & anywhere else I thought I might see something, EVERYTHING w
as emaculate. Please dont believe everything you read on this site. I am telling the truth. We would reccommend this hotel to anyone.
Just spent two days there and no bugs. The place was immaculate. Would stay again in a heart beat.
Anonymous on 11/12/2010
I stayed in room 4054 last night. I woke up this morning and I had about 3 bites not far apart on one arm and about 6 bites close together on another. I did not think what it could be and then called someone and shared with them what happened. They had alerted me to this site and shared that there have been many situations reported all over NYC. Great location, but buyer beware.
CSI fan on 11/10/2010
We stayed at this Hilton from 11/5 to 11/8. Educated by this website and armed with flashlight/silk sleepingbags and trashbags for the luggage, we searched our room 1225 like a CSI investigation. No bed bugs, spotless clean and no bites to report. It is hard to eradicate this problem without everybodies willingness to participate ,that includes the guests. I see much more problems with the trunks of cabs, coat checks and plush theatre seating in NY, then with the actual hotel beds. Enjoy your st
ay at the Hilton, take some precaution and be prepared to be a bed bug snoop!
October 17-19, 2010. Wife and I inspected room, found no evidence. Took reasonable precautions (luggage not on floors and/or beds, etc). No evidence that any of the critters came back home with us.
Anonymous on 11/08/2010
wait a minute, you haven't even seen bedbugs at the hotel but because you saw some posts on this site you just assumed that every single person who posts on this site is legit about their reportings. hello it's the internet bud, this site is completely annomoyous there's absolutely no real way to verify whether postings on this site are real without physical proof such as photographs. i am booked in december, and i don't need this stupidity i wanna be able to enjoy my stay and not have panic att
I called the hotel prior to a stay the last week of October and asked the front desk manager if the hotel had received any reports of bed bugs. He clearly told me that the hotel had received no reports of bed bugs and that they absolutely don't have a problem.
I am returning to NYC and have a reservation at the NYC - Hilton on Ave of the Americas again in early December and looked at this website to see if there were any reports (I wasn't familiar with the website prior to my last trip).
ving found numerous reports of bed bug bites on this website, I called the Front Desk Manager, Mahmood, on November 7 and confronted him with the many reports of bed bugs on this website and the fact that either he or one of his colleagues (I don't recall the name of the first front desk manager I spoke to) lied to me about no incidents of bed bug reports. He said that some of the reports could be food alergies. I then pressed him to say that ALL of the bed bug reports were false - he said he couldn't do so. Hence, the NYC - Hilton on Ave of the Americas has problems with bed bugs and I was LIED to prior to a recent trip and I am a Hilton Diamond member spending 75 nights a year in Hilton properties.
Anyone want to bet on me keeping my December reservation? How about a second bet - my loyalty to the Hilton chain of hotels?
to the report below me, you were there for 3 nights and only the day you left you're noticing bites? can people only report bed bugs bites if they actually saw bed bugs or had any bites, y'all might think it's all fun and dandy but what about the guests who are booked at this hotel in the coming months that you're making feel nervous over this.
Hilton New York Management on 10/27/2010
The management of Hilton New York takes the issue of bedbugs very seriously as the safety and comfort of our guests are our top priority. The Hilton New York employs a comprehensive detection program which maintains the highest levels of vigilance. Our housekeeping and maintenance departments collaborate with outside specialists to perform regularly scheduled inspections. In the unlikely and unusual event a guest suspects a problem, the guest is relocated, the area in question is isolated to de
termine whether a problem exists and, if warranted, the situation immediately remedied. Please feel free to contact me directly at NYCNH_DS@hilton.com so we may discuss further
It was the week between Christmas and New Years 2008 at the Hilton on 6th. On the last morning of our trip, I woke up with 4 bites on my chest. At the time, I was hoping it wasn't bedbugs. There were no actual reports in 2008. But, now that I'm reading of others' experiences, they probably were bed bugs. As a precaution when I came home, I stored my luggage in another room for a while and unpacked it away from bedding and rugs, putting everything directly into the washer... so maybe that's why I
WEB STAYED IN ABOVE HOTEL 7-12th inc OCT 2010 .ATROCIOUS ATTITUDE BY HILTON THE CLAIMED THAT THEIR EXTERMINATORS HAD NOT FOUND ANYTHING- MY YOUNG KID WAS BITTEN BY BED BUGS AND AGAIN THEY DENIED IT AND CLAIMED THAT HOTEL HAD NOTHING TO EXPLAIN THIS. WE WERE IN A QUADRUPLE ROOM AND THAT MEANS THAT ALL OUR STUFF IS INFESTED? WHAT DO PEOPLE DO IN THIS CASE? THIS WILL COST US A FORTUNE!
Bytorok on 10/14/2010
We also stayed here from 10/8/2010 - 10/11/2010. No sign of bed bugs at all on the 8th floor in room 851! Nice hotel. Quiet rooms. Glad we kept our reservation too. I would stay there again.
VaGrl on 10/13/2010
We stayed on the 40th floor from 10/8/10 to 10/11/10. After reading these posts, I almost cancelled my res, but decided to keep it. I checked the room THOROUGHLY with a flashlight when we got there -- mattresses, box springs, dust ruffle, furniture, behind artwork on the walls, etc. etc. Some places were a little dusty, but no sign of bedbug activity whatsoever, and none of us woke up with any bites. Glad we kept our res. Hotel was expensive but an awesome location.
SCalMom on 10/11/2010
We were worried because we read all of these reports. When we got to the hotel we checked every nook and cranny of our room. It was immaculate. We did not find any bedbugs anywhere and the room was sparkling clean. We stayed in room 3807.We had a wonderful stay without any bed bugs.
Disappointed on 08/14/2010
My husband & I stayed at the Hilton New York from 6/26-6/29/2010. My husband was bitten by bed bugs numerous times on his torso and undearm. We have notified the Hilton more than 11 times via email and phone calls/messages to resolve this issue, but continue to be ignored. We have been Hilton Honors customers for years. I am VERY disappointed in the Hiltons non-response!
Anonymous on 07/23/2010
I too stayed at the Hilton NY (Avenue of the Americas) during the week of April 7th,2010. I noticed bites right away but thought they were mosquito bites. Once I suspected that they were bed bug bites, I contacted the Hilton immediately. I went to the doctors and it was confirmed, bed bug bites!! I am so petrified! It is annoying, uncomfortable and no matter what I am doing or saying I always feel like something is biting me and I scratch 24/7. My house, my clothes, everything I own is infest
ed. In the process now of trying to get my house back to normalcy. It’s a shame that a conglomerate such as the Hilton struggles with the fact that there establishments can/do have bed bugs. Do they not know there is an epidemic of bed bugs in new york right now, or do they live in a “plastic” bubble.
April 6-15, 2010 several bites showed up on my arms and legs after spending 9 days at NYC Hilton. I am dismayed.
Hilton New York on 07/11/2009
I stayed at the Hilton New York the night of June 29th and the bites showed up a couple of days later. It is the only hotel I'd been in for a 2 week period, so I know I got them there, about 9 itchy bites. I'm very disappointed in the hotel and the chain. I'm a GOLD VIP and I'm now looking for a new hotel chain.
Hilton New York on 04/09/2009
Got them too. So pissed. I HATE THE HILTON. I don't even know where to begin now to get rid of them. I have bites all over.
Lou on 03/21/2008
3/4/-3/6/08 I also brought bedbugs home from the Hilton in NYC on 6th and 53rd. The first night I stayed there I couldn't stop itching, the second night was even worse. On the flight back the itching had not stopped but I thought it was just the detergent used on the sheets. When I got home I found a bug on the floor, I know now that it was an engorged bedbug. I suspected that this might be the case since I friend of mine had the same problem at the Hilton. I have both confirmation from the doct
or and exterminator that I indeed have bedbugs. This experience has also been horrifying for me and terribly uncomfortable. I throw out clothing and furniture to be on the safe side. I have been in contact with the Hilton and of course they have denied the claim (which I knew they would). They said that the room checked out and their exterminator saw nothing. I know I didn't have the problem before hand and experienced terrible itching during my stay and after, my question to the Hilton is if I had them before I came then why aren't they in the room now, wouldn't I have brought them in with me, something doesn't add up!!
I stayed at the Hilton, 1335 Avenue of the Americas in July 2007 and came home with bites in a linear pattern on my side. The Doctor informed me that I had been bitten by bed bugs. Long story short they infested my house and it has been two months. I have paid the exterminator, have had to wrap all my bedding in plastic for weeks before having it dry cleaned, slept with double sided tape around my bed so they get stuck in it, thrown out a chair in my bedroom that became infested and lived a
nightmare. I finally think that they are all killed. They traveled in my suitcase home from the Hilton. The Hilton claims that they have dogs that can sniff them and still have not settled my claim. I am absolutely traumatized by the experience.