Anonymous on 08/07/2015
May 2015 - experienced bed bug bites from stay at the Element Times Square. Unbeknownst to me, brought one home as a souvenir. Did not appreciate the way the hotel handled the situation.
Anonymous on 11/10/2013
August 2012 - found and reported a bed bug that was in the sofa. The hotel confirmed that it was, indeed, a bed bug!!!!!!! We were immediately moved to another Starwood property.
Pit on 09/04/2013
Aug 31 - Sep 3 we were here in room 3402 and had a lot if bytes but didn't know what it is. The last night I killed a bug in the Sofa.