Anonymous on 06/05/2015
The Dumont NYC has bed bugs. I am honestly horrified. Before arriving to the hotel I asked specifically for a deep clean of the room and for them to double check for insects as I am very afraid of bugs. Upon arriving to the hotel, after the second night, I enquired about a bite on my arm. They were extremely helpful and came to do a check... They even sent an exterminator to have a look.. and found nothing. After the 5th night I noticed more bites and had them come check again. This time I was p
resent for the inspection and they found a bed bug. They were very helpful and refunded my entire stay. However it is honestly unacceptable that the first inspector didn't find anything when there was obviously something there. Overall the staff at the hotel is very friendly, in particular Elizabeth at housekeeping and Shonda at the front desk. Bed bugs for me is an absolute deal breakers so I will never stay at another Affinia property again.
oleg on 02/18/2012