Comfort Inn & Suites
425 E Route 59
Nanuet, NY 10954-2908

Found 11 reports:

Was there for my friends wedding (in a bridal suite) woke up full of bed bug bits it was the worst experience EVER :( my whole body is swolling and itches like crazy!! Something needs to get done a.s.a.p


Started my stay on 7/15 and woke up with one bite. I didn't recognize it as a bed bug bite and before I knew it, I was covered with bites. I complained to management and they moved me to another room, but, of course, the damage was done.

I was able to get the hotel to credit my whole stay, due to the fact I was there with a very important corporate customer of theirs.

The hotel management never admitted finding any evidence of bed bugs.

Once I got home, my allergic reaction was so bad t

o the bites, I required a trip to urgent care.

see full report...

we were moved to two different rooms and both were infest with bed bugs and they still charged us for our stay. We demanded to speak to the general manager and every time we called he was out of the office. He is either never there or too afraid to speak to us.


My wife and I woke up in the middle of the night with bites and we complained to the management the next morning. They offered to move us but we left. They still charged us for the night we stayed. I wanted to speak to the management. But he still has not returned our calls. We're going on three weeks now..


I saw ticks hopping all over our room. They moved us but the damage was done.


Loose wallpaper in the room and I found hundreds of roach eggs on the wall. They could not switch our rooms so we left the hotel the same night we arrived and they still charged us for the stay and damage to the wallpaper.


My boyfriend were traveling up to see family for my nephew's graduation and we booked a room at this hotel. When we woke up the next morning we discovered bites all over us from head to toe.

We talked to the manager the next morning and he was very unsympathetic with us. He certainly did not care one bit about our dilemma. He was more concern with his cellphone then with us. I have stayed in all kinds of hotels my entire life and I have to say this was the worse treatment I have ever had fro

m management.

see full report...

After a long trip my husband and I went to sleep. When we woke up a few hours later we were covered in bites. We ripped off the sheets to the bed and found food rappers shoved under the headboard. Clearly these sheets were used. We were moved to another room. In the morning we complained to the Genral manager and he refused to give us any compensation. Then he said we must of brought the bugs with us.


I stayed here on 1-31-13 and had no problems. No bed bugs. It is a nice hotel.


No problems here! Beautiful hotel. Best Comfort I have ever stayed in. Very clean, nice and comfortable.


I stayed at this hotel from October 2, 2011 through October 6, 2011. I did not see any bed bugs and I did not have any unexplained marks on my body. Had a great stay and look forward to a return trip in December.









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