Anonymous on 07/15/2015
I stayed in 618 & 619 adjoining rooms with a friend of mine and it started with bites I was noticing. Mosquitos we're becoming more noticible lately so I first set the blame on them. But then the first bed bug was found within the next couple days, and of course more thereafter in both rooms. I've had the unfortunate experience of dealing with these evil bugs before, so I knew for sure they we're in fact bed bugs. I did the best I could to rid all of my belongings of them, notified
management, and changed rooms. Here lies my ONLY complaint with management, and sadly, its a significant one, and to me at least, a huge deal, but they never treated any rooms after knowing the bugs we're there and I have since seen the room rented out again and again having received NO TREATMENT for the bed bugs! I have been bed bug free for quite some time now, but then to my surprise I found a sole adult bed bug in the bath tub! Being a very odd place to find one, I'm going to guess that they must be coming thru from another room :( looks like it's time to get out while I can, which is again, unfortunate because I do really like this hotel and it's service very much. I really hope they start setting up heat treatments to get rid of this problem.
Anonymous on 07/23/2010
around 3/12/10 we checked into a room everything looked fine but no internet ...we where then checked into another room and same thing no interenet...we where then checked into room 233. My friend was getting irritations on her skin,she took shower but was still getting reddish marks, she then noticed small orangish/reddish bugs in pillows,she jumped up then we pulled blankets bac and seen too many bugs to count . e where given another room and was told that they where from outside and the chang
e of season is the cause. so we where checked into a 532,the clerk said we should be fine since we would be in building thats separate from rest, the next morning, I woke up took shower came back to bed and seen large bug ,I put in cup called front desk,room service came took it and said it was from trees,the front desk said they will give us no more rooms and told us that we probably brought them and can't be given any more rooms even though we did'nt have any problems in first 2 rooms other than than not having internet.We told manager what happen ,he called someone in to bully us ,then gave me his card then told me to call and let him know what we want.He then gave us run-around. Til this day they hotel will not accept responsibility.