LJD on 07/10/2013
Stay elsewhere, save yourself the stress of Bed Bug Exposure and Rude/Aggressive Staff at the Platinum Hotel. This was the most unpleasant hotel my husband and I have ever visited. We stayed for several nights (in July 2013) and I awoke to several suspicious bites on my back and abdomen area after the first night. The first time it happened, I thought maybe I was having a reaction to detergent or something. The second time I awoke with bites on me, I looked up the hotel on the web and found that
they had a BED BUG INFESTATION in 2012 which is listed at the Bed Bug Registry Website. The reports were from 3 guests and even an employee from the Platinum Hotel who felt it was their duty to warn people. This is listed at the http://bedbugregistry.com/hotel/NV/Las-Vegas/The-Platinum-Hotel-and-Spa/ In response to this, the hotel Housekeeping Manager reported that they had done a physical inspection for bed bugs in our room (during the day time when the bugs are in hiding) and had not found anything. Therefore, they told us that I must be allergic to something. We had to throw away all of our luggage, handbags, shoes, and such, so that we did not carry the bedbugs home with us. We left with all of our things in plastic bags and were very relieved to leave this hotel. The Management refused to acknowledge that there was a problem with Bed Bugs and insisted that I must be allergic to "something". They did not provide us any compensation for this terrible and gross inconvenience or for the hundreds of dollars we have spent in replacing our luggage/bags/shoes. It is not surprising that people are continuing to get bit by bugs with this layed back attitude about blood sucking bugs in the night. The Nevada Health Board should be called on this establishment to make sure they are following code, because there seems to be some major problems here.
Emily S. on 04/27/2012
I arrived at the Platinum Hotel and Spa on Friday, April 20, 2012. I slept in the bed next to the bathroom in Room 407 for one night. We checked out of the hotel on Saturday and I got home late Saturday night. On Monday morning, April 23, the bites started showing up. By Friday morning, April 27, I counted 46 bites. I went to the doctor and bedbug bites were confirmed. I alerted the hotel and received a very concerned response, though they would not acknowledge actually finding any bugs.
Anonymous on 02/09/2012
10/6/2011-10/7/2011, room 1117
We were in town for a wedding at the Platinum, roughly 60 guests. I arrived on 10/6/11, and after checking in, placed my luggage in the room, watched an online video lecture for school at the hotel room desk, and then spent the remainder of the evening in my parents' room a few floors down, working on homework and last minute wedding preparations. I went back to my room around 1am and went straight to sleep. My husband was driving into town the following day.
The next morning, I awoke on my side and immediately focused on a piece of red 'fuzz' on the white sheets. Sure enough, it was fuzz. But after rolling on my back, the sheets close to my chin, another piece of red 'fuzz' appeared close to my face on the sheets, and began to move! I jumped out of bed and threw back the covers, finding a dozen red bed bugs crawling at various places on the sheets. I had slept with them the entire night!! I called my parents, and security arrived shortly after to 'quarantine' the room, taking all of my clothes, luggage, etc. The hotel did compensate by upgrading our room to a suite(after some convincing), buying new luggage, and providing dry cleaning services and shopping money since I had nothing to wear other than a few of my parents' items. I did not experience symptoms until a week later back at home, when 75+ bites appeared on my arms, back, stomach, chest, face, neck, ears... If I had not physically seen the bed bugs, I would have been unaware and my husband and I would have continued to sleep in the room for the rest of weekend. But, the fact that they were physically visible meant that the infestation must have already been bad, and I wonder how many were actually present in the bed at that time. The hotel manager had asked how/when I traveled to Vegas, speculating that I had brought the bed bugs in with me, but with the amount of the bugs present, and the fact I had only spent a few hours in the room, it was highly unlikely. Also, the room had been empty for a few nights...so they sheets had not been washed nor the room inspected. The Platinum is a nice hotel and the wedding was wonderful!, but I will never enter a hotel room again without first checking the bed for bugs!
Anonymous on 11/05/2010
I am an employee at the Platinum Hotel and when arriving at my department Today 11/05/10, I found a adult bed bug crawling on some linens that were delivered the day before from Mission Industries, not able to say for certain if it the bug had hopped a ride on the linens those being delivered or was already an existing guest at the Platinum... I notified my manager on duty and we proceeded to bag up all the linens in the area then manager called to exterminator company and notified linen service
company (Mission industries). unfortunately I can't say how much of the linens were used prior to that, or if and other of the pests have made their way onto the property. But I felt it was important post a spotting at this hotel.