This hotel and royal canadian are owned by the same people. We were at royal canadian and 2 rooms are currently full of bedbugs as many others I am sure are as well. Stay 5/30/2014-6/1/2014. We had to leave early, my kids were bit. I still haven't heard from the owners but trust u me I will or I will go up there.
Bob from Berlin on 05/27/2014
The story below describes my recent experience at the Shalimar Resort. I have been going to Wildwood for over thirty years and never had such a poor report.
We called the Shalimar Resort for an A Type (Deluxe Guest Room) reservation for May 25th and 26th (2 days). The reservation was confirmed for a $95 deposit (one days room rate) and was posted to my Visa card. Sometime later I received a call from Shalimar and told that my or
iginal deposit needed to be adjusted, just “7 dollars more.”
Ok fine I thought, but later in the evening they called me again to inform me that I would now be getting a “free upgrade” to they’re “D6 – 2 room Suite.” This they assured me was “free of charge”. Beautiful, I thought.
When my wife and I arrived I was shown a bill with my name on it for over $300. I displayed my surprise and they quickly found a second bill with my name on it. Unfortunately, this was not the $95 + $7=$102 that I expected but $112 a night plus tax. I asked no less than three times why the A suite was $112 when I was told $95+ $7? I received a different explanation each time I asked. I was frustrated, and was soon being screamed by the owner, so I threw-up my hands and walked out. I had already paid in cash and had the keys in hand (total was paid in cash). In the middle of the owner’s tirade one of the reservationists did offer a refund – but I thought, where could I go on Memorial Day weekend. I was screwed.
Later that night I approached the owner to discuss that I thought the communication broke down because I was promised an A Suite and he was charging for a D6 Suite, after all that’s what the bill reported. This person simply looks up at me and declares “I kicked you out before.”
Then he repeats it two more times to which I replied – “why am I now staying in the room then?” He remained silent for a minute or so, and replies, “I’ll give you the room for $4 less a night!” To that I turned, walked out and said – “I will be reporting you to the “Greater Wildwood Hotel/Motel Association, BBB and all over the Internet.”
The actual stay wasn’t bad but the TV’s were vacuum tube types, towels were worn-out horse blankets and the amenities were non-existent. In short, I would never stay there again.
This is not a report... it is a response to sender
This post was done from a local to the area of Wildwood Crest. She occasionally would book a room for her son and daughter in law and we would give them an excellent rate. We were contacted 6 months AFTER their check out date, the couple stated they had found tiny bites on their body, and they asked for a refund of their stay. We advised them that we thoroughly clean and check each room during a customer stay and as each
and every customer checks out. Nothing was found in their room, or the entire property. We did respond to their phone call with our results and they still requested a refund. We told them we could not comply with their request, and explained to them that their accusations were false. It took them 6 months to contact us and almost 1 year to post on this site. They placed this post to be malicious because they did not receive a refund, there is not one bit of truth to their claim.
This is not a report... it is a response to sender.
Response to Ms. Stoney,
Ms. Stoney made a reservation on 9/22/2010 for a 10/1/2010 arrival. Upon making the reservation she was informed of our cancellation policy, and her deposit would be non-refundable as she was already within the cancellation period. On 9/29/2010 she called to cancel her room stating that the weather was going to be “bad” and she did not think she could drive. At that time we actually offered Ms. Stoney the opportun
ity to change her dates without penalty to her deposit. She declined. Ms. Stoney was not charged for a room she did not stay in, she forfeited her deposit when she cancelled her reservation. AT NO TIME did Ms. Stoney mention the post she found on this website (which was a false accusation). If she did we would have been made aware that this post even existed and could have taken measures to correct these false statements earlier. It is a shame that Ms. Stoney cancelled her reservation based on the false statements of others.
We take great pride in the cleanliness of our property and our customer service. We would like our guests to be comfortable without the worry of reading these false reports.
I wanted to go to the Shalimar Motel but before I went I read the Bedbug Registry and decided not to stay there because of the report of bedbugs. However, they already had my credit card on record and charged me $173.00 anyway for a room I did not stay in....they would not credit my account. All in all, I am glad I did not stay there because I would be horrified if I brought any begbugs home with me!!!! Stay out of this place!!! This is a great way to treat senior citizens....or any person!!
I stayed at the Shalimar on Saturday, October 2. Both my husband and I were affected. I phoned the hotel to inform them, spoke with the front desk clerk and gave her my information. Would you believe they never called us back?? I ended up having a terrible allergic reaction. Both the emergency room and my dermatologist confirmed that the bites on my body were the result of bed bugs. This was the only place we've stayed at other than our own home, which is free of bed bugs, for the past few month