Bob on 09/05/2013
i awoke one morning with bits on my legs(first morning of a four day stay) Talk to the desk staff. They quick;y found me a new room and gave me a card of apology and a generous gift card to use on our side trips. No more bites The staff went above and beyond in dealing with this situation. I will stay again next time in NYC area.
Anonymous on 09/13/2010
This hotel is definitely infested. I arrived at 1 AM the first night and woke up the next morning with bites all over my lower legs. Fortunately, the AC wasn't working so I switched rooms and had no further issues. However, the 2nd morning, I witnessed an angry encounter between another customer and the manager where the customer was complaining about bedbugs in his room, the bites he incurred, and the cost of getting his garments and luggage cleaned. I will not stay here again.