I wish there was an option to not even give Trump Plaza any "stars" or circles, whichever is the case on here. My friends and I purchased a LivingSocial deal for a two night stay (Fri & Sat night) at a really great price. We were so excited because we were all bridesmaids for an upcoming wedding and we thought it would be a great idea to use this as a weekend getaway for the bachelorette party. Boy were we wrong.
We stayed from Friday, September 28th and checked out Sunday, September 30th. Fr
iday night we checked in around approx. 8:30pm. We were all so excited to get our weekend started and treat the bride to a weekend she would never forget. None of us had stayed at the Trump Plaza prior to our visit, but we all had high hopes since it was under the Trump name.
Upon arriving in our room, room 1823, we noticed a smokey, dusty smell to it. We laughed it off, after all we aren't room snobs, and we understand that some rooms may have been used for Smoking at some point. We put our belongings down, and had to quickly get ready because we had dinner reservations at 9:15pm. We left our room happy, excited and satisfied. We returned to the room at around 1:00am after a little gambling and a drink at the Liquid Bar. We were taking pictures, laughing, smiling. We were off to a great start! That was until we noticed we weren’t alone.....
We noticed a small, reddish-brown bug crawling on the sides of one of the beds. We all screamed, like girls do, but then laughed because what was this puny little bug really going to do to us? No more than 5 minutes later, we noticed a second bug! The exact same bug. That's when the fear set in for me...could it be a bed bug? God, I hope not. I started going through the bed bug description checklist in my mind...is it reddish-brown? Check. Is it the size of an apple seed? Check. When I Google a picture of a bed bug, does it look like one? Check. Is there another one crawling on the ceiling as I'm noticing this one? CHECK.
I immediately told all the girls to get their belongings off the floor and beds ASAP! I grabbed the phone, called the front desk and told them what was happening. As I was on the phone, ANOTHER bug appeared. I couldn't comprehend what was happening! The girl at the front desk put me on hold for 2 minutes, then apologized and asked me to come down to switch the room. We rolled out of room 1823 faster than you can say the word Potato.
The girls at the front desk were apologetic. When I questioned if Bed Bugs were an issue at the Plaza the girl said, "Oh we don't know, we're only at the front desk." What sense does that make? Wouldn't they be the ones filtering most of the complaints? Fine, moving on. The next room we were given was room 2911. We were happy to know that this was a completely different floor. When we arrived we left ALL of our belongings outside in the hall while we thoroughly inspected our new room. This one smelled even worst. We peeled through the sheets, dreading what we would find. Much to our dismay, we found tons of stains on the sheets, most of which looking like the fecal droppings of bed bugs. In one of the beds we even found a 'chunk' of thick, black hair. GROSS. Sure enough after 5 minutes of being in the room searching, my friend pointed out more of our little pesty "friends" crawling on the headboard!! Seriously!! How many health code violations are we going to have to deal with tonight? It was 2:30am and we still didn’t have a room to sleep in.
Another girl in the group decided she was going to go right down to the front desk to complain. As she did this, my other two friends and I decided we would start going through our luggage…afterall we did have it out in the first room. There we were, spread out in front of the elevators on the 29th floor, rummaging through our clothes and belongings, praying that we wouldn’t find any of these known travelers. Sure enough, I did.
As I was going piece by piece through the clothing in my luggage, I found a bed bug clinging on to the gray yoga pants that I had sitting on the floor next to the bed. Disgusting, not to mention absolutely terrifying. If you know anything about bed bugs, you know that once you bring them home with you, they are nearly impossible to get rid of. Such a hassle, not to mention possibly expensive. I threw those pants right into the garbage, took the rest of my clothes out and threw my actual luggage in there as well. This is one souvenir that I wanted NO part of.
My friend met us back at the 29th floor to tell as that she spoke with a Manager, Dave, and he moved us into a Suite in the East Tower. He also gave us $40 in food vouchers. Food vouchers, really? Whatever, no point in arguing at 3:00am with someone. We then were on our way, lugging all of things through the lobby, completely miserable and exhausted. We arrive to our room, 1190, and begin our thorough investigation. We finally seem to be in the clear. We put everything into the bathroom, went piece by piece again through all of our things, and find no visible bed bugs.
So at 3:30am, after a night of bed bugs and filth, do we go to sleep? Of course not. We stay up, sitting in our beds, shifting our eyes every time we think we see something move and scratching every inch of our bodies because the thought of bed bugs on you, biting you, is enough to make your skin crawl.
The next morning we decided we were not yet finished with the Trump Plaza management. We went downstairs and spoke with manager Linda at the front desk about our experience. The first thing she asks is if we filled out a report. What report? Here we go. We told her No. She explained to us that Dave, the MOD last night should have given us a security officer to fill out a report with, and they were supposed to go to our room last night to collect samples and take action. Well Dave did none of this. Annoyed, I started venting to Linda about what an awful experience we had and she offered in return for us to fill out the report, have $100 food credit to the café (Oh boy, more food) and have two complimentary nights on them (SUN-THURS of course). We declined the complimentary stay. We told Linda that we would never be returning to the Plaza again. We then asked her to comp our rooms. She said that she would have, HOWEVER, because we purchased the deal through LivingSocial and it was already paid to them, she could not do so. Great, I guess that will have to wait until Monday.
After filling out the report with Officer Browning, he explained I would then have to call their Risk Management office approx. 3-4 days later. Awesome, yet another thing I’ll have to be dealing with when I get home.
So here we are now. It’s Tuesday, October 2, 2012. Sunday was spent thoroughly cleaning all of our clothes, washing on high heat and drying on high heat. I’m pretty sure all the clothes I brought will only fit a toddler now because of the shrinking damage that causes. I can barely sleep, worrying over and over that I could have missed a bug or eggs somewhere.
Though we did have a good time going out Saturday night, taking the Bride to Harrah’s for her Bachelorette party, I think I can suffice it to say that the Trump Plaza ruined what was supposed to be one of the best weekends of her life. The word disappointed doesn’t even cut it. I can’t believe I wasted a dime on such a filthy, horribly ran establishment.
To anyone who is planning to stay in the hotel, please heed my warnings. Thoroughly search your room before you bring ANY of your luggage in there. If you find bed bugs, get a manager and a member of security up there immediately. What I have also found is that there are sites, such as bedbugregistry.com that warn you of problems in hotels before you arrive. Please please please do your research before even considering this place. I would never want anyone to have to go through what we went through. It is a dump and I wouldn’t recommend it to my worst enemy. Stay away.