Bentonville, AR on 01/23/2013
I stayed at this hotel 01/17/2013 - 01/19/2013 in room 218. The first night, after waking in the morning, I found multiple bug bites over my body, my legs, arms and on my face.
I called the front desk and no one answered. I immediately left the hotel. It took 3 calls and speaking with 3 individuals to get another room - which their regional manager Jay assured me would be taken care of.
I came back the 2nd night, the front desk knew nothing about being bitten by bed bugs and nothing abou
t having another room. They did provide another room, but there was no interest from management regarding my health.
Management never contacted me. I was only able to speak with the front desk clerks. They never asked if I needed anything, if I needed medical attention - NOTHING. The only thing they offered me was 1000 Priority Club Points. ARE YOU SERIOUS? I am platinum, what do I need more points?