Jennifer Roesnaguchi on 10/28/2013
I arrived at the Hampton Inn on 10/23 and found bites the following morning. I asked the front desk if the hotel had ever had a problem with bed bugs before, but both employees told me that they had not heard of any thing.
The bites increased in number over the next three days (totaling about 30 by the time I left) and were very itchy. They appeared in lines of three or more as well as random singles. It wasn't until the last night of my stay that I decided it must be bed bu
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gs, so I searched the mattresses and box springs. Within seconds I found one, then another under the bed skirt on the box spring. I found two live bed bugs in different sizes, one in each bed of our double room (#326) I also found exoskeletons as well as rusty blood spots.
I immediately told the front desk, the woman on duty was new and it took her a long time to arrange another room, but she was helpful nonetheless. I was finally given a new room at about 2am!
The next morning I informed a manager of the previous night's events, she apologized, took my information, gave me a $50 MasterCard gift card and trash bags to seal my luggage in for transport. She claimed the hotel would call me the next day to arrange more appropriate compensation. I'll have to wait and see if this happens!
Anonymous on 07/31/2013
Following up on my complaint to the hotel and the New Hanover County environmental health department, both thoroughly inspected the room. No bed bugs or any other infestation was found. The air conditioner was repaired to stop the musty odor.
Anonymous on 07/24/2013
After conducting research, post bites, a musty smell is an indicator of bed bugs. The first thing I noticed upon entering the room was a musty smell but I figured it was the air conditioner or because we were close to the beach. I stayed there 2 nights. The first bite appeared after the second night but were not very noticeable. I am covered head to toe.