Kathy on 09/13/2014
Woke up in the first morning of our stay with bed bugs in the two queen beds in our room. Collected them in a cup and took them to office, immediately the head of housecleaning acknowledged that they were in fact bed bugs. My grandson has a small bite however not sure if it is caused by bed bug. We left the room and are at breakfast right now awaiting the changing of our room. While everyone involved was very accommodating we all are very concerned. I will update as my day progresses.
Anonymous on 08/28/2014
My family and I stayed at Great Wolf Lodge in Concord, NC for two nights in February of this year (2014). This was our second time staying there. After our return from GWL, we stored our duffle bags under our bed. Shortly after arriving home, I started noticing an extremely itchy bites all over my arms, face & neck. I now have scars all over my arms from these bites. After having an exterminator come spray, and my husband spray the house several times, the bites continued. Finally, aft
er weeks of bites, I saw one on my bed. I thought it was a tick about after googling it, I realized it was a bed bug. We went through a nightmare after that. Treatment is extremely expensive and we ended up having to get rid of ALL of our furniture, and buying new stuff. We kept wondering where they could have came from because we had not traveled anywhere else and our children didn't spend the night anywhere and neither did we and we didn't have any people stay in our home and we didn't bring anything into our home from any place except stores. We recently moved and I saw the duffle bag under my bed and found them there, luckily dead, but there. We didn't have them before our Great Wolf stay and since that was the only place we could have gotten them, I was extremely disappointed. Not only did we spend over $700 for two nights there (with eating, lodging, etc) but then we came home with bed bugs that cost us a fortune to get rid of.
itchy sores on 01/14/2013
My daughter and I brought home bedbugs from the great wolf lodge in Concord. It ruined my health. I never reported because I had never been exposed before. I hope they have done something about the problem.
anonymous on 06/21/2012
On May 11-13, 2012, My family rented a wolf den suite (2nd visit). On Sat 12 around 12noon upon returnin to the property, I noticed the bed lines where not changed. I called down to the front desk and was told by the front desk manager, linens are only chaged after 2 days of a stay. Houskeeping was immediately sent over, and the housekeeper (could not speak English) only changed the pillow cases. I was aware because under the mattress cover was stains, I called again down to the front desk, and
the houskeeping manager came out with 2 housekeepers to physically change the beds. On May 31, 2012 my daughter was rushed to the Doctor's Hopital ER with a bites covering both legs from knee to top of feet. on June 8 and 19, 2012 at Doctor on rx for break outs. Had to throw out mattress in which bed bugs were present with black stains on the bottom of box spring. After 2 home inspections and sprayings on 4 occassions. Contacted the Great Wolf Lodge and spoke with the front desk, explained the problem and was not transferred to the business manager but to the director of houskeeping. The explanation was to send The Great Wolf Lodge 3rd party pest control out to investigate and she would call me back.
Anonymous on 01/22/2012
We stayed at Great Wolf Lodge in Concord, NC December 22, 2011 for one night. Two weeks later I began having symptoms of itchy spots on my neck. My daughter slept in this bed and received several bites. Our home was inspected January 11th and it was confirmed to be bed bugs. We had no problems prior to our stay at Great Wolf Lodge! Our company told us they have heard of other complaints and they reportedly have a meeting with them to discuss bed wraps.
[edit: bugs turned out to be bat bu
gs, close relative of bedbugs]