Castle Rock Resort & Waterpark
3001 Green Mountain Dr
Branson, MO 65616-3815

Found 1 report:

We checked in November 2nd, 2012. We had stayed here a few years earlier and had a pleasant time so we decided to come back for a weekend. Everything looked fine when we checked in, so we changed and went to the waterpark for a couple of hours. We came back to the room with a pizza, ate, and the kids got ready for bed (it was about 10pm). 2 of us went to the store for milk and when we got back, the kids were watching a movie in the bunk room -- 3 of them in one bed. They were complaining tha

t they didn't all fit in the bed, so I told one to come into the main area and they could lay in the bed there and watch tv. When I pulled back the covers, there was a bug on the pillow. I thought it was just a bug at first, but then looked at the wall and there were several on the wall. I then went into the bunk room and turned on the light and they were all over the walls in there as well. I told everyone to get out of the beds and we started looking between the mattress and box springs and there were more. While my husband and I went to the front desk, my daughter pulled up "bed bugs" on her phone. We were told at the front desk that they wanted to come up to look at the bugs -- they did not act surprised which was a big red flag for us. When the guy came up, he looked at the bugs and said that he didn't think they were bed bugs because "they were trained in what to look for and these didn't look like them to him". We showed him the picture on the phone -- it looked exactly like them. He went to get us a key for a new room which took forever. He went with us for us to inspect the new room (he said he had already been in the room and inspected it for us -- that was a red flag for us as well). We didn't see anything in the new room, but we didn't in the other room when we first arrived either -- I always check. Since we were not comfortable staying there, they refunded us our money and we left the hotel. They were very accomodating as far as a refund went and did not give us any trouble at all. The staff was very nice the whole time. We did put a dead bug in a plastic bag and brought it home with us. Our pest company comes in a few weeks and we will show them to confirm.

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