My family and I stayed here from 8/8/14 to 8/10/14, in the Atrium building, room 242. We stayed here 2 years ago in the Tower building and had a great time. This time, however, some bed bugs hitched a ride in our luggage and traveled back home with us. On 8/11/14 is when I first saw the red itchy bumps on my arm. This kept happening every morning when I woke up. I went to the doctor and he thought I was having an allergic reaction to something I ate in Branson, and prescribed me hydrocortis
one. However, the rashes and bumps did not go away. They were getting worse.
One evening, I'd say 8/20/14, I saw a bug on my bed. I picked it up, didn't think much of it, and I flushed it down the toilet. But that night and the next morning, I kept thinking about that bug. I started searching bugs on the internet and came across bed bugs. They looked like the bug I'd flushed the night before. I went home on my lunch hour from work and started inspecting my mattress. There were bed bugs everywhere!!! I was horrified!! My husband and I spent all that evening and the next evening vacuuming, buying mattress and pillow covers, and cleaning our entire bedroom. On 8/21/14, my husband called Castle Rock and left a message for the manager, letting them know we believed we got bed bugs from their hotel. They called back later that afternoon, and said that they inspected the room we had stayed in and found no signs of any bed bugs. That we could've gotten them from a movie theater or most anywhere. Then on 8/29/14, I got the idea to call the Taney County Health Department in Missouri. They sent someone to inspect the room. Unfortunately, they came back with nothing. Of course, the hotel had an entire week to get rid of the problem, and thus all the proof that we got them there. We only stay in hotels about a couple times a year, so where else could they have come from?
Today (9/4/14) we had an exterminator come out and do an inspection/estimate. It is going to cost us almost $1,000 to get our entire house treated.
I know where they came from, but I have no proof! I really don't know what to do from here. I think they should at the very least refund us our money for the hotel stay.
It's been pretty devastating, on me especially. I am the only one being bitten. Fortunately, my kids have not yet.