Seven Clans Casino Hotel 20595 Center St E Thief River Falls, MN 56701
Found 6 reports:
Anonymous on 03/11/2014
I am replying to the reports to clear up and get the reports taken down. As we have taken all of these reports or suspected incidents very seriously and have had no problems for some time. If we do get a suspected claim we immediately have the room inspected by a professional outside company that specializes in eradication. We also have the rooms heat and chemically treated to ensure our guests have a pest free room. I also personally contact every person immediately upon being informed of any s
We were on the vip
suddenly we don't get mailouts anymore
the casino also cut back on how much money you get to play with. will likely never go back unless things improve and maybe if they loosen up their machines a bit nobody ever wins anything here
Sandy on 10/06/2012
Sept 31 2012 room 4009 was bit 3 time on shoulder/back
And once on wrist they moved me to first floor but
I couldn't sleep horrified that this just happened two
Months ago in grand forks geez my luck ill never
Go back and it sucks. Because I liked this casino
But they are letting the hotel slide staff are not
The most energized that I have ever seen and its dirty
Not clean perfect for those critters to stay and eat
The rooms have furniture with cracks in it from the
Wood not being pres
erved which is a have for these
Bugs Please beware be proactive go on utube and
See how to check you hotel before you stay. I did but here
There are too many cracks everywhere I would
Have to tear apart the bed which I can't do
This problem is NOT new or isolated. We went there with our young kids for a weekend at the water part several years ago. It was the only place we went before visiting my parents home. By the time we knew what had caused our itching and bumps (Dr. visit) it was too late, we had transferred the little critters to my folks' home. They had a nightmare experience in trying to rid their home of them. I tried to deal with the management at 7 clans, but they would not admit to the problem, nor tak
e any responsibility whatsoever. Obviously, we will not return, and have actively encouraged everyone we know to proceed with caution!
We stayed at Seven Clans in Thief River Falls, MN and had heard they may have had a bed bug problem. It was stated that there had been an isolated incident with a room but it had been taken care of.
We hesitantly booked a room and found it to be very clean and even had a new flat screen TV (just a bonus!). The cleaning staff was very friendly and quick to get us more towels for our room and an extra pillow.
There were no signs of any bed bugs, nor thatthere had ever been an issue. We aren'
t sure if there were problems ,or not, before but you certainly couldn't have proved to me that bed bugs were infesting this beautiful establishment.
Kudos to Seven Clans Casino, Hotel and Indoor Water Park for resolving any issues they may have had. We will ABSOLUTELY be staying there again! The Casino was great, the food was delicious, and the kids had a great time in the newly renovated water park. The only thing we would like to see is automated check in and check out in the Hotel.
We stayed at Seven Clans Casino and Hotel in September 2010. We have stayed there many times over the last 10 years and no problem. This time we noticed a bad smell when we went in the room but knew they don't always clean that well. The first morning my husband had a few itchy spots on his head and we didn't think anything of it. We left the following morning and when we got home my husband was scratching like crazy on his arms and forehead. I had some marks on my arm but they didn't cause
me to scratch. I looked up on the internet what this could and found out it was bed bugs. I froze the suitcase for a week, washed all clothes in hot water and hot dryer. It caused a lot of stress and we didn't know if we brought any home with us. I vacummed twice a day bought special mattress covers, put all blankets in hot dryer every day and so on. We had the marks or welts for over a week. I called the head manager, Mark Tslieu, no longer there, and he said they had problems with bedbus and were dealing with (burning the mattresses, etc.) We won't stay there again until we know they have got rid of these bugs. It is too bad as our grand children loved the water slides.