Creeped out in MI on 02/11/2013
Nightmare customer service! We booked 2 rooms at this hotel in August 2012. One room was booked with Choice Privilages reward points, the other was paid by credit card. Upon check in, bedbugs were found in one of the rooms. We approached front desk and he offered us a different room. We refused and asked for full refunds and assistance with accomidations to a 'cleaner' choice privilages hotel in the kalamazoo/battle creek area. The front desk staff called his manager at home and then told us we
cannot be refunded because we had already checked in and another room was offered. They refused any assistance to place us at another hotel. We stood outside and called 1-800-4-choice to try to resolve issue, & informed anyone passing us by that there was an issue of bedbugs. The front desk staff heard this and proceeded to call the police on us and told them we were tresspassers who needed removed from the property!!! I took several pictures of the bugs and they were in various stages of growth- they had been there a LONG time. We alerted the local news station who did interviews and ran our bedbug pictures on the tv and posted them on their website. Staff interviewed at hotel refused to admit infestation until confronted with photos! Then they said they threw all bedding in the fitness room while waiting to wash it and sprayed rooms. WOULD NEVER RECOMMEND STAYING HERE.